Residential Aide (Multiple Positions Available) Job Type: Full Time (35hrs) (Rotating Shift) Pay: $18.25 per hour Work Location: Emergency Shelter Location: Coney Island Avenue Brooklyn, NY 11230

Job Description: The Residential Aide at a homeless shelter provides essential support and assistance to individuals experiencing homelessness. This role involves helping residents with their daily needs, ensuring a safe and supportive environment, and connecting them with available resources and services.

Key Responsibilities:

• Support and Assistance: Provide compassionate support to residents, assisting with basic needs such as personal hygiene, meal preparation, and access to medical care.
• Safety and Security: Monitor the shelter environment to ensure the safety and well-being of all residents. Address any safety or security issues promptly and report them to the supervisor.
• Resource Coordination: Assist residents in accessing community resources, including healthcare, employment services, and social services. Facilitate referrals and follow-up as needed.
• Crisis Management: Respond to and manage crises or emergencies calmly and effectively, providing support and intervention as required.
• Record Keeping: Maintain accurate records of resident interactions, incidents, and any relevant observations. Complete reports as needed and communicate important information to shelter management.
• Program Participation: Encourage and support residents' participation in shelter programs, workshops, and activities designed to aid their transition out of homelessness.
• Conflict Resolution: Mediate conflicts between residents and help resolve disputes in a fair and constructive manner.
• Facility Maintenance: Ensure the cleanliness and organization of common areas, report maintenance issues, and assist with facility upkeep as needed.
• Compliance: Adhere to shelter policies and procedures, as well as local regulations and standards related to homelessness and shelter management.

Qualifications:

• Education: High school diploma or equivalent (Required); additional training or certification in social services, counseling, or a related field is a plus.
• Experience: Previous experience working in a social services or support role, particularly with homeless or vulnerable populations, is preferred.
• Food Handling Certificate (Required) -F02 Certification (Required)
• Skills: Strong interpersonal and communication skills, with a compassionate and non-judgmental approach. Ability to handle stressful situations and manage conflicts effectively.
• Knowledge: Familiarity with local social services and resources for individuals experiencing homelessness is beneficial.
• Attributes:* Empathy, patience, and a commitment to improving the lives of individuals experiencing homelessness. Ability to work collaboratively with a diverse team and maintain professionalism in challenging situations.

Other duties may be assigned.