Job Overview: Seeking a detail-oriented and communicative Corporate Move Coordinator to join our dynamic team. The ideal candidate will be responsible for ensuring seamless relocation experiences for our corporate clients. This role demands an individual who excels in communication, possesses strong problem-solving skills, and can effectively liaise between customers and operations teams.

Key Responsibilities:

1\. Customer Communication:

• Serve as the primary point of contact for corporate clients throughout the relocation process.
• Provide timely and accurate information to customers regarding their move schedule, logistics, and any other inquiries.
• Address and resolve any concerns or issues the customer may have promptly.
• Provide realistic expectations on the move process.

2\. Follow-Up:

• Regularly check-in with customers pre-move, during the move, and post-move to ensure satisfaction.
• Gather feedback from customers post-relocation and provide insights to the team for continuous improvement.

3\. Data Entry & Systems Management:

• Accurately enter, update, and maintain customer data across multiple systems.
• Monitor move progress in real-time, ensuring all necessary details are captured and updated as required.

4\. Liaison with Operations Teams:

• Communicate customers' needs, schedules, and any special requirements to the operations teams.
• Collaborate closely with operations teams to coordinate schedules, resources, and ensure the successful execution of each move.
• Address any operational challenges in collaboration with relevant teams, ensuring minimal disruption to the client.

5\. Problem-Solving:

• Proactively identify potential challenges or issues in the move process and devise effective solutions.
• Collaborate with various departments to resolve any unforeseen complications that may arise.
• Continuously assess processes and provide recommendations for enhancements to improve customer experience and operational efficiency.

Qualifications:

Bachelor's degree in Business, Communications, or a related field.

Minimum of two (2) years of experience in a customer service or coordination role.

Exceptional written and verbal communication skills.

Strong problem-solving capabilities and the ability to think quickly under pressure.

Proficient in using multiple software systems and databases.

Highly organized with the ability to manage multiple tasks simultaneously.

A team player who can also work independently when necessary.

Knowledge of the moving or logistics industry is a plus.