Job Description

Reporting to the Resort Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer exceptional, friendly and engaging service

• Communicate with inquiring customers and future guests of the Hotel through phone, email and the Hotel text messaging services to understand their desires and design a personalized stay at the property

• Utilize various booking platforms to book Room, Spa and Food & Beverage Reservations

• Have complete knowledge of room product, spa services and F&B offerings, including rates, deals, products, and special events

• Assist with VIP reservations and room blocks

• Promote our “ALL” Loyalty-program to ensure that guests are aware of its many benefits and to maximize participation

• Coordinate pre-stay arrival needs and handle pre-stay needs

• Follow departmental policies, procedures, and service standards

• Follow all health and safety policies

• Other duties as assigned

Hourly rate $26.00

Qualifications

Experience & Skills include:

• Previous Hotel reservation experience preferred
• Strong technical knowledge of Excel with fluency in spread sheets, Microsoft Office, TravelClick, ResaWeb, Passkey, Opera PMS / ORS, NOR1, TARS, IdeaS RMS, or comparable programs
• Analytical and organized with a service focused personality and passion for hospitality
• Highly responsible and reliable
• Works well under pressure in a fast paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Belief in a strong team culture
• Able to speak, read and write English

Additional Information

Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.