Summary:

The Resource Room Representative’s role in facilitating a supportive and conducive environment for job seekers or center visitors. The responsibilities will encompass providing guidance on job search strategies, assisting with resume development, and offering access to valuable resources. The Resource Room Representative will empower individuals to enhance their employability and embark on successful career journeys. They will support job seekers by fostering their professional growth.

DUTIES AND RESPONSIBILITIES:

1. Adheres to the mission of SERCO.
2. Shows interest and concern for all customers, treating them with respect and care.

• Maintain a clean, friendly and positive environment in the Career Center.
• Provide initial tour of Career Center to get customers started
• Refer customers to the Workforce Center services and other community services necessary to implement their career and job search plans.
• Staff employer on-site Career Centers (i.e., Rapid Response) as required
• Identify customers who are not progressing in their job search through their use of Basic Services and determine if the customer should be referred to Enhanced Services

1. Assists customers in navigating computer-based information sources such as America’s Job Bank, Work in Texas, and My Texas Careers

2. Assists customers with preparation of resumes and applications.

3. Explains to customer varieties of software programs available for their use.

4. Monitors computers and printers to insure they are in good working order.

5. Performs limited troubleshooting of personal computers and submits request for in-depth maintenance when required.

6. Operates and monitors use of fax, copier and phone bank.

7. Obtains and maintains occupational and Labor market information.

8. Make career/job information available through computer and printed material.

9. Maintains information on self-assessment, career planning, occupations, employment opportunities, job market conditions, and other relevant trends.

10. Keeps an accurate usage record for Resource Room on a daily basis. Performs data entry for various reports.

11. Assists in maintaining inventory of available Resource Room materials. Responsible for the custody, care, and safekeeping of agency property and exercises control over expendable supplies.

12. Delivers Orientation(s) for job seekers outreached via Unemployment Insurance (UI) Profiling.

13. Conducts phone calls to job seekers appearing on UI and Dislocated Worker (DW) reports

14. Assists with Curbside services and Virtual Lab services (If applicable)

15. Manages VOS and Work in Texas System

16. Performs other related duties as assigned.

DESIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of and the ability to learn a variety of relevant computer software programs, computer and other office equipment, and the Internet.
• Interact with customers in a positive and productive manner. Ability to organize work requirements.
• Excellent communications/presentation and writing skills.
• Bilingual (English/Spanish) preferred; but not required

EDUCATION AND EXPERIENCE:

• High school graduate or GED certificate.
• Experience using a variety of computer software programs.

SPECIAL REQUIREMENTS:

• Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas.
• Must have access to reliable transportation in order to travel within service area.

Physical demands and work environment:

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• PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.
• WORK ENVIRONMENT : Fast paced, demanding physically and mentally, will be in constant communications.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.