Benefits:

Competitive salary

Employee discounts

Free food & snacks

Job Summary The Lavaux Swiss Wine And Fondue Bar seeks a professional Captain to lead our dining room team. This individual will be responsible for delivering exceptional guest experiences, providing in-depth knowledge of the menu and beverage program, and effectively addressing all guest inquiries.

Responsibilities

Customer service: Hosting, greeting guests, taking orders, and ensuring food and drinks are delivered on time

Training and supervision: Training and mentoring new staff, and supervising servers and bussers

Inventory management: Managing the inventory of food, drinks, and supplies

Restaurant operations: Ensuring compliance with health and safety regulations, and maintaining a clean and organized restaurant

Guest satisfaction: Monitoring guest satisfaction and addressing any issues

Menu knowledge: Explaining menu items, offering recommendations, and answering questions

Team coordination: Coordinating the work of team members to maintain service quality

Bill presentation: Presenting the final bill to guests

Qualifications

A minimum of two years of experience as a captain in a fine dining establishment within NYC.

No less than three years of experience in hospitality as a server or waiter.

The ability to collaborate effectively as part of a pooled house environment.

Flexibility to work both lunch and dinner shifts.

Superior verbal communication skills in English.

A genuine passion for food, wine, and hospitality.

Ability to remain calm and thrive under pressure

Ability to stand/walk for 8 hours, bend, push, pull, and lift 30 lbs.

Excellent management and leadership skills