Job Description
The Encore Boston Harbor Restaurant Events Coordinator is responsible for maintaining the reservation books for all restaurants and responding to requests for group dining reservations. The Coordinator will work with Restaurant GM’s and Executive Chefs to confirm menu selections and availability while coordinating with the Restaurant Events Manager for yielded group pricing. When necessary, the Coordinator will work with other departments to ensure that guests have access to all of the resources that they may need. The Coordinator will also be in daily contact with the Call Center providing pacing and important information that can help to facilitate the efficient usage of restaurant capacities. Responsibilities include, but are not limited to; the management of the group reservations strategy for restaurants and ensuring alignment with overall Encore Boston Harbor strategy; maximizing opportunities for departmental and company success; maintaining all Encore Standards: and ensuring excellent guest and team member experience.
JOB RESPONSIBILITIES:
Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
Keeps track of all incoming inquiries and responds effectively via phone or email depending on guest preference within a timely manner.
Manages all upcoming large party reservations within Sevenrooms ensuring all reservations have accurate and updated information.
Manages relationships with Floral, A/V / EPS, Pastry, and banquets to maintain seamless process for the guest when planning.
Ensures department delivers and maintains a maximum level of property-wide service and satisfaction by greeting large party reservations whenever schedule and timing allows. Offering a sincere thank you for choosing us and wishing them a satisfactory experience.
Facilitates communication throughout the property by presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy.
Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
Must have the ability to promote positive, fair, and ethical relations with all team members, with all Encore contractors, and in all interactions within the Host and Surrounding Communities as an ambassador of the Encore brand.
Coordinate menu pricing and availability with the restaurant GMs and Executive Chef when applicable
When necessary tour restaurant spaces with guests.
Distribute any relevant restaurant information to all support departments such as Call Center, Concierge, Bell Desk, etc.
Confirm all reservations for special events
Works with safety as a priority, and follows department and company safety standards.
Maintains relevant knowledge of industry through continuing education and training.
Performs any other job-related duties as assigned.
Qualifications
JOB REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age, Gaming and Certifications:
21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Education and/or Experience:
Bachelor’s Degree in a related field or equivalent experience preferred.
Knowledge of Delphi application a plus
Requires strong computer skills and proficiency in Microsoft Office and reservation systems.
Candidate must have experience with planning and project management.
Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.
Mathematical Skills & Reasoning Ability:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to decipher reports and maintain reports on request.
Physical Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.
Work Environment:
The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.