Restaurant General Manager

Whistling Kettle

Restaurant General Manager

Schenectady, NY
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Employee discounts

    Free food & snacks

    Health insurance

    Paid time off

    The Whistling Kettle started in 2004 and continues to set the standard as the premier tea forward restaurant destination. We are seeking motivated, detail oriented and customer service focused individuals to join our management team. You'll be in regular contact with founders to help support you in any way possible!

    Position Summary

    The primary duty of the General Manager is to assist the owners and kitchen manager in the day-to-day operations of a Whistling Kettle restaurant. The General Manager is directly accountable for the supervision, organization, and scheduling of the hourly team in the front of house including tea tenders, greeters, bussers and cashiers. This position maintains the highest quality Guest Experience through a dedication to excellence in food, beverage and service standards, cleanliness, sanitation and safety. Success is earning the loyalty of Our People and is measured in real growth in sales, profit and market share, and is the result of implementing the WOW factor of service.

    ESSENTIAL TASKS AND RESPONSIBILITIES:

    Provides on-going coaching and appropriate progressive discipline to all Team Members

    Managing appropriate documentation and ensure each Team Member has clarity around their current level of performance

    Supervises day-to-day operations to ensure all standards of Whistling Kettle quality and service are achieved during each shift.

    Provides orientation and training according to all Whistling Kettle training systems, standards and manuals for new hires

    Constructs the weekly work schedule to meet the demands of the business.

    Supervises Team Members to ensure that all cleaning, maintenance, housekeeping and side work duties are accomplished in line with operations standards.

    Proactively communicates to owners and other members of the management team to share and convey information regarding the restaurant. Ensures there are no surprises.

    Maintains familiarity with all national, state, and local safety, health, and sanitation standards and ensures all Team Members are following guidelines appropriately.

    Correctly performs all duties necessary to open and close the kitchen

    Performs effectively in all positions (tea tender, cashier, expo, greeter)

    REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

    Organization, planning, and time management skills with the ability and initiative to react effectively and quickly to unexpected circumstances

    Ability to read and understand POS screens, e-mail, spreadsheets and basic office functions

    Ability to build positive working relationships and provide clear direction and feedback

    Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism

    Handle stress associated with responding to/solving problems

    Exercise of discretion and independent judgment, as well as a creative approach to formulating responses

    Accurately complete paperwork and reports

    WORK EXPERIENCE:

    A minimum of one (1) year of restaurant/hospitality experience either managing or co-managing a restaurant/kitchen. Experience should include hiring and firing / scheduling / paperwork and reporting and being the overall leader.

    PHYSICAL DEMANDS:

    Must be able to constantly stand and walk for extended periods of time, at least 8 hours, and traverse all parts of the restaurant quickly

    Must be able to lift, handle, and carry (e.g. food, small wares, equipment, supplies and paper goods) at a minimum of 50 pounds constantly, and up to 100 pounds occasionally

    Must be able to bend, kneel, stoop, reach, and squat on a frequent basis

    Must be able to taste, be able to distinguish between and among flavors, spices, and scents as to their appeal and level of intensity for all food and beverage products

    Must be able to work around changing of schedules, which includes being available to work throughout the day, nights, weekends, and holidays, as required