Restoration Manager

SERVPRO Of Franklin, Vance & Granville Counties

Restoration Manager

Henderson, NC
Full Time
Paid
  • Responsibilities

    Benefits:

    Competitive salary

    Dental insurance

    Free uniforms

    Health insurance

    Opportunity for advancement

    Paid time off

    Training & development

    As Restoration Manager, you will oversee all aspects of projects and crews, ensuring excellent customer service and quality work. This front-line management position leads their team to operational excellence.

    Key Responsibilities

    · Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.

    · Negotiate with customers and/or clients for approval of restoration activities

    · Schedule, coordinate and oversee crews, assets, and subcontractors to provide service on active projects to include subcontractors

    · Review job site documentation to support the services provided and ensure proper client requirements and billing process

    · Maintain all communications with customers, teammates, vendors, and insurance representatives

    · Manage production expenses including labor, equipment, vehicles, and other assets

    · Manage the customer and client experience and overall satisfaction Provide priority response to potential customers, as needed.

    · Actively engage in recruiting, hiring, and training restoration teammates - able to perform duties of teams being supervised