ServPro is hiring a Restoration Manager!

Benefits

We offer:

First-class compensation

Superior benefits

Career progression

Professional development

And more!

As the Restoration Manager, you will oversee all aspects of projects and crews ensuring excellent customer service and quality work. This front-line management position leads their team to operational excellence.

Key Responsibilities

Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.

Negotiate with customers and/or clients for approval of restoration activities

Schedule, coordinate and oversee crews, assests, and subcontractors to provide service on active projects to include subcontractors

Review job site documentation to support the services provided and ensure proper client requirements and billing process

Maintain all communications with customers, teammates, vendors, and insurance representatives

Manage production expenses including labor, equipment, vehicles, and other assets

Manage the customer and client experience and overall satisfaction Provide priority response to potential customers, as needed.

Actively engage in recruiting, hiring, and training restoration teammates

Additional Responsibilities:

Manage the customer and client experience and overall customer satisfaction tracked with online reviews

Provide priority response to potential customers

Participate in recruiting, hiring, and training restoration teammates

Position Requirements

Valid driver’s license

High school diploma/GED; Associate degree or Bachelor’s degree preferred

At least 1 year of management and/or supervisory experience

At least 3 years of industry experience

IICRC certification is preferred

Skills/Physical Demands/Competencies

Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance

Ability to climb ladders, work at ceiling heights, and work in tight spaces (e.g., crawl spaces, attics)

Ability to repetitively push/pull/lift/carry objects

Ability to work with/around cleaning agents

Ability to successfully complete a background check subject to applicable law

Normal Working Hours, Additional Working Hours and Travel Requirements:

This is a full-time position working 8:00 a.m. – 5:00 p.m., Monday – Friday, 45 hours per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.