Restoration Mitigation Manager

SERVPRO - Creative Cost Control Corporation

Restoration Mitigation Manager

Salem, VA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Bonus based on performance

    Company car

    Competitive salary

    Free uniforms

    Paid time off

    Training & development

    Do you love helping people through difficult situations?

    Then don’t miss your chance to join our Team as Restoration Mitigation Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

    Our Team is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

    As a valued employee, you will receive a competitive pay rate, with opportunity to learn and grow. ( 401k match, health insurance, PTO, paid holidays, paid training)

    Job Description:

    Manage production crews and jobs according to SERVPRO® procedures. Assign and coordinate jobs with crews, supervise job scheduling, coordinate requirements for the job, complete job files, supervise production and monitor jobs from start to finish. Provide and communicate clear and accurate pretesting, scoping of services, and job estimates. Communicate and establish rapport with commercial, insurance, and residential customers.

    Responsibilities:

    Oversee Franchise processes relating to customers and take care of customer needs

    Monitor and follow up on all assigned jobs ensuring customer needs are met

    Keep Operations Manager, General Manager, or Owner updated on production, as appropriate

    Manage relationships with centers of influence (COIs)

    Resolve problems quickly as they arise

    Perform production work as needed

    Oversee scheduling of jobs, resources, and crews following SERVPRO® Franchise production guidelines

    Manage job file documentation, job profitability, and efficiencies

    Train, manage, and recruit production personnel

    Create and/or review job scopes and ensure accuracy and clarity

    Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently

    Qualifications:

    Effective written and oral communication

    Experience in cleaning/restoration preferred

    High school diploma/GED

    IICRC certifications preferred

    Ability to travel locally and out of state when necessary

    Ability to successfully complete a background check subject to applicable law

    Physical and Work Environment Requirements:

    Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance

    Exposure to chemicals

    Walking and standing for long periods of time, driving, sitting, climbing,

    Ability to climb ladders and work at ceiling heights

    Ability to work in tight spaces (e.g., crawls spaces under buildings)

    Repetitive pushing/pulling/lifting/carrying objects

    All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

    All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.