SERVPRO of Western Lancaster & East York is hiring a Restoration Office Administrator!

SERVPRO is a leading restoration company dedicated to helping businesses and organizations recover from disasters and emergencies. With a proven track record of excellence in the restoration industry, we provide comprehensive solutions to mitigate damage and restore properties to their pre-loss condition.

Position Overview:

We are looking for a customer-focused, personable individual to perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs and customer satisfaction activities. In this position, you will be making a difference each and every day. We are committed to making every type of property damage “Like it never even happened®!”

Key Responsibilities:

Answer phones, provide customer service, and maintain log of all calls: Respond to customers in a courteous and professional manner at all times.

Schedule coordination: Ensure work is scheduled and crews are utilized efficiently, resulting in balanced job scheduling.

Manage Work-in-Progress (WIP) Board: Ensure staff is updated on daily schedules and job status, resulting in informed crews.

Complete FNOL documentation: Verify all customers, COIs, source, and loss data are entered into SERVPRO Office Automation (SOA), ensuring accurate and complete SOA databases.

Job file documentation management: Ensure job files are accurate and contain all required and pre-existing documentation, resulting in job data completed accurately and electronically transferred to COI.

Job file communications: Ensure daily progress of jobs and pertinent job data is captured as it happens and communicate with customer regarding satisfaction of referred events, resulting in accurate reporting for job files and COIs, reduced collection issues, and scheduled and completed reservices.

Perform job completions: Ensure correct invoices and complete job file documentation and that customers receive all paperwork.

Maintain National Accounts Program Agreement (NAPA) green status: Ensure all required file uploads and job file audits are compliant and communicate NAPA compliance issues to owner.

Maintain compliant Third-Party Program Status: Ensure job file requirements of Third-Party program(s) are compliant and any issues are communicated to Owner.

Maintain Franchise specific compliance documentation: Ensure required forms and documentation is on file, current, and readily available for review.

Maintain company calendar/schedule: Ensure meetings are calendared and travel booked, resulting in compliant meeting attendance.

Manage outgoing and incoming mail, e-mail, and faxes: Ensure all correspondence is handled timely and accurately, resulting in correspondence being received by customers, COIs, and Franchise team members.

Review and route Bulletins: Ensure Bulletins are communicated to all appropriate parties and tracked, resulting in compliance with all appropriate bulletins.

Maintain proper on-hand delivery of office and general supplies: Ensure needed supplies are on-hand, resulting in productive employees

Qualifications:

2+ year(s) of administrative or office-related experience

Experience with writing estimates, job file processes, and quality assurance a plus

Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

Polite, confident, and excellent customer service skills, including listening and questioning skills

Ability to remain calm and professional during tense or stressful situations

Excellent organizational skills and strong attention to detail

Very self-motivated and goal-oriented

Ability to multi-task

Capability to work in a fast-paced, team-oriented office environment

Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

Ability to learn new software, including Xactimate® and proprietary software

Minimum of HSD/GED preferred

Ability to successfully complete a background check subject to applicable law

What We Offer

Competitive compensation and performance-based bonuses

Superior benefits package, including health, dental, vision, and retirement plans

Career progression

Opportunity to make a significant impact and contribute to the growth of a reputable company

Professional development and training opportunities

Supportive and collaborative work environment

And more!

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.