Basic Requirements:

High School Diploma or equivalent

Associates or Bachelor’s degree a plus but not required

3 Years of Project Management Experience in Construction, Remodeling, or Restoration

Highly Organized

Ability to multi-task and prioritize

High level Communicator

High aptitude in Microsoft office suite and other software

Evaluated On:

Performance versus annual goals

Skill Development versus Annual Skill Development Goals

Quality of overall Business Performance

Measured by Customer Satisfaction as per the Net Promoter score

Customer and Personnel Complaint Resolution

Overall Duties Include:

Monitors and participates in the collections of all Paul Davis accounts receivables from Customers and Insurance companies.

Coordinates monitors and supervises customer/homeowner quality service on a day to day basis.

Ensures that all QA/Warranty work on an ongoing basis is completed as it arises.

Provides input to other management based on observations from the field

Professionally represent the Paul Davis Vision and Values.

Interface with Estimating/Sales personnel in the preparation of work orders on all new projects.

Maintain constant communication with property owner.

Schedule the completed work order to include: pre-construction on-site meeting when appropriate, sequencing, timing, master scheduling, and trades assignments.

Start job in a timely manner.

Secure necessary permits.

Schedule inspections.

Administer work orders or schedule employee assignments.

Inspect all assigned projects for progress.

Maintain documentation on personal inspections and project flow.

Maintain professionalism with project conditions: (i.e.: workmanship, homeowner relationships, safety, cleanliness, and trades people conduct).

Manage job to speedy conclusion

Interface with estimator and GM regarding project progress, completion, and conditions.

Professionally handle any and all complaints.

Manage punch list completion, obtain completion certificate, and collect funds if available.

Deliver job file for closing.

Work with Estimator to collect payment on closed jobs in a timely fashion.

Estimate reconstruction repairs and come to an approved scope of repairs with insurance adjusters and/or homeowners as the need arises.