Benefits:

Tools Provided

Uniforms and PPE Provided

On-Site Gym/Fitness Room

Referral Bonuses

$1000 Anniversary Bonus

401(k)

401(k) matching

Competitive salary

Health insurance

Paid time off

Profit sharing

Training & development

Vision insurance

Dental insurance

Signing bonus

Opportunity for advancement

Job Title: Restoration Manager Division/Department: Production/Restoration Reports to: Operations Manager Exempt/Non-Exempt: Exempt Pay: Base Salary + Commission Last Revision Date: March 2025 Date Prepared: 3/28/2025

Summary:

The Restoration Manager oversees all aspects of assigned restoration projects and assigned Production/Restoration crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.

Primary Responsibilities:

· Manage the customer experience and overall customer satisfaction.

· Manage the client experience and overall client satisfaction.

· Provide priority response to potential customers as part of a rotating on-call schedule.

· Develop scope of work for projects and review estimates.

· Negotiate customer and/or client approval of project scope and estimate.

· Schedule crews and resources to provide service on active projects.

· Coordinate and oversee Restoration services with crews and subcontractors.

· Document and/or review job file to support the services provided.

· Maintain communication with internal and external stakeholders.

· Manage Production/Restoration expenses.

· Manage equipment and materials (assets).

· Follow and oversee safe work practices and adherence to safety and risk management guidelines.

· Train Production/Restoration personnel.

· Recruit Production/Restoration personnel.

· Manage Production/Restoration personnel.

· Continued development of leadership and management skills, as well as restoration expertise.

· Other tasks/duties as required by employer.

Education and Experience Requirements:

· High School Diploma/GED required, associate or bachelor’s degree strongly preferred.

· Industry certifications are preferred.

· Minimum 3 years of experience in operations.

· Minimum 1 year management and/or supervisory experience.

· Strong interpersonal skills, leadership skills, and management skills.

· Effective written and oral communication skills

· Experience in cleaning, restoration, or construction preferred.

Physical and Work Environment Requirements:

This is a management position occasionally working in an office environment; however, frequent field visits and field management will require jobsite activities. Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead.

While performing occasional jobsite duties, the employee may be exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and job sites may be loud. The employee will be required to occasionally wear a respirator for their safety.

Normal Working Hours, Additional Working Hours and Travel Requirements:

This is a full-time position working 7:30 a.m. – 5:00 p.m., Monday – Friday, with an on-call requirement. This position will be on-call and priority responding to new leads every three weeks for one week at a time. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

Benefits: Starts on Day 1

· $1500 Sign-on Bonus

· $1500 Referral Bonuses

· 6 Paid Holidays

· PTO - Up to 11 days to earn starting out, starting on Servpro second tier. Accrued by hours worked

· On-site Gym/Fitness Room

· All tools, PPE, and Uniform Polos provided

Starts on 1st of the Month After 60 Days

· 50% of Health Insurance paid for Employee (Blue Cross/Blue Shield)

· Vision, Dental, and Aflac plans you can join

Starts After 6 Months

· 401k company matching up to 4%

· Profit Sharing

· Advancement Opportunities

Starts After 1 Year

· $1000 Anniversary Bonus every year

If you're ready to join a dynamic team and make a meaningful impact, we want to hear from you! Apply today to become a part of our award-winning company and help us continue to lead the industry in water damage restoration.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.