Retail Automotive Sales Service Writer

Auto Repair & Tire Inc

Retail Automotive Sales Service Writer

Middletown, NY
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Competitive salary

    Dental insurance

    Employee discounts

    Opportunity for advancement

    Paid time off

    Profit sharing

    Benefits/Perks

    Local business in Middletown NY well known with the best customers in the county

    Manufacturer incentives

    401k retirement plan with match

    40 hours sick time pay

    paid holidays worked benefit

    wonderful customer base who enjoy exceptional treatment

    Competitive Compensation

    Job Summary

    We are looking for a high-performing Automotive Sales Representative who will discuss service and new tire needs with car owners to join our successful shop. If you have a proven track record of customer service and sales experience and fantastic communication skills, we want to hear from you. As an Automotive service writer, you will grow our customer base by identifying potential customers, keeping in touch with existing customers, and making sure that everyone has a positive service and tire experience. You greet guests and build rapport, answer questions about vehicles, and facilitate information gathering. Mentorship programs, ongoing education, and even competitive bonuses are available to our sales representatives. This is a great opportunity for someone with strong interpersonal skills, hospitality and sales experience. If you have some car enthusiast knowledge or hospitality experience thats a plus! We want great relationships with our customers!

    Responsibilities

    Greet customers as they arrive with respect and dignity

    Create a professional environment that builds rapport and puts customers at ease

    Answer customer questions about their needs, vehicle service process, and the goals they have for their car

    Use CRM software to maintain a customer database you will use to drive repeat business and marketing policies

    Conduct discussions and obtain customers comments to detail the primary issues

    Use strong negotiation skills to complete the sales process while maintaining a high level of customer connection and care

    maximize production and develop jobs for your crew of technicians

    follow the training we will lay out for you on your path to success

    Qualifications

    High school diploma or GED equivalent is required; a bachelor’s degree is preferred

    Valid state-issued driver’s license and clean driving record are required

    Prior sales experience or hospitality service experience

    Excellent communication and negotiation skills

    Ability to manage time and serve customers with little supervision

    Attention to detail, closing, basic reporting and payments organization

    Writing estimates and agreements

    using software and pos systems