Retail Center Sales Associate

IBM Services DBA The UPS Store

Retail Center Sales Associate

Lansing, MI
Full Time
Paid
  • Responsibilities

    UPS Store 7885

    World Class Customer Service provider

    Job description

    Mandatory Hours:

    Mon- Fri 8:15AM to 2:15PM

    Mon- Fri 2:15PM to 7:15PM

    &

    Option 1: Saturday: 9:15AM to 3:15PM

    Option 2: Sunday : 9:15AM to 3:15PM

    Pay Frequency: Bi-Weekly

    Responsibilities:

    • Delivers outstanding customer service to walk-in customers and telephone inquiries

    • Continuously practices good listening skills with customers, UPS Store team members, and leadership

    • Takes ownership of the customer's shipping needs and offers viable solutions

    • Takes action to learn all product and service offerings, alternative solutions, and industry trends

    • Operates all equipment, software, and devices in an expert fashion and is willing to teach others

    • Maintains a clean, organized, and safe working environment

    • Stays current with web based training and best practices

    • Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience

    • May open and/or close the store and perform end-of-day accounting, etc.

    • Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents

    • Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions

    Skills:

    • Good computer skills, including Microsoft Office and Adobe Suites

    • Strong verbal and written communication skills, and math

    • Prompt, reliable, and responsible

    • Able to lift 35 pounds

    • Must have reliable transportation

    • Should become a notary (Expenses will be taken care)

    • Prior UPS store associate experience is not needed

    Additional Good To have

    • Prior UPS store associate experience

    • POS Knowledge: Familiarity with Point of Sale (POS) systems and ability to process transactions accurately

    Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.

    Benefits:

    • Casual and creative work environment

    • Flexible Schedule

    • Discounts on shipping

    • Formal On-the-Job Training Program

    • No Health benefits are provided

    Job Type: Full - Time / Part - time

    Pay Range : $14 - $16 per hour

    Expected hours: Flexible

    Shift:

    Morning and Evening

    Work Location: In person