Benefits:

401(k)

Competitive salary

Health insurance

Paid time off

Parental leave

Role: The primary responsibility of this position is to assist NorthRidge Community Credit Union to live out our Core Purpose, 'To support the people in our communities.' A key behavior in living out our Core Purpose is to encourage members learning and understating of their unique financial situations. We serve our members and team members by exhibiting behaviors that reflect our Core Values:

Relationships: We care about you. Integrity: We do what's right. Advocacy: We work on your behalf.

In addition, this position inspires a 'sales through service' culture throughout the organization, whereby team members recognize sales opportunities via listening and identifying member needs and are motivated to cross sell NorthRidge's products and services that fulfill those needs. Achieves this through coaching, guidance, and motivation. Always projects a positive and friendly image for the NorthRidge through interactions with members and co-workers.

Essential Functions & Responsibilities:

Serves as the first point of contact for branch retail team. Coaches, trains and monitors daily activities of the team with emphasis on member relationship building.

Handles members’ complaints.

Assists with team accountability, cash handling, and resolving balancing issues.

Provides branch oversight including: cash flows, security, office maintenance, appropriate staffing, etc.

Monitors department activities for compliance with established policy, procedures and regulations.

Conducts loan interviews and submit necessary documents to underwriting for review.

Fills in and perform duties of team positions as needed.