Benefits:
Great Working Environment
Growth and Career Advancement Opportunities
Flexible Scheduling
401(k)
401(k) matching
Company parties
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Job Summary
We are seeking a motivated and organized Retail Customer Service Coordinator for our luxury sales and design center located in Avon. The ideal candidate will have excellent communication skills, a keen eye for detail, and a passion for customer service. The Retail Customer Service Coordinator will be the first person our clientele will see when they walk in the door and should be provided with a 5-Star, VIP experience as they select the best appliance solutions for their needs.
The Retail Customer Service Coordinator will serve as a liaison between the whole client experience throughout Home Appliance’s sales, warehouse, delivery, and installation divisions so there is one point of contact. In addition to follow up with our clientele to guarantee 100% satisfaction.
Responsibilities
Greet and engage all guests who enter the showroom. Gather customer information for customer walk in report and build rapport
Receive a high volume of inbound calls and emails
Direct sales calls to salespeople and direct general calls to the correct departments
Assist customers needing guidance or questions answered
Ensure that all appliance displays are clean and tagged
Create new sales/product tags when necessary
Contact customers to confirm delivery and service appointments
Contact customers after delivery to ensure they had a positive experience
Take payments, process, and invoice on-site cooking class sessions
Process payments for sales and parts orders
Assist customers with parts and appliance pick up orders including model and serial verification and invoicing
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Strong organizational and multitasking abilities.
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Experience with Word, Excel and Outlook and a willingness to learn industry-specific software systems.
Ability to work flexible hours, including evenings and weekends.
Why us:
We were voted BEST OF THE BEST for 17 years straight by Medina Gazette readers for the Best Place to purchase appliances
We want only the best and will invest in your growth
We are the only Northeast Ohio company that offers the entire customer experience, including sales, service, installation, delivery and parts
Growing organization provides multiple opportunities for advancement
We reward positive results and outstanding customer service practices
We are happy. We love what we do. We work hard and play hard.
We are constantly evolving to ensure the big and small details of what we do aren't missed.
Every process should be about getting customers and keeping them for life