Responsibilities and Duties:

Greet customers in a courteous, friendly, and professional manner using company procedures.

Listen attentively to customer needs and concerns; demonstrate empathy.

Clarify customer requirements; probe for and confirm understanding of needs.

Meet customer requirements by providing personalized solutions.

Confirm customer understanding of the solution and provide additional customer education as needed.

Prepare complete and accurate work on customer file.

Communicate effectively with individuals/teams in the program to ensure high quality.

Participate in activities designed to improve customer satisfaction and business performance.

Candidate Profile:

Knowledge of basic computer operations

Willingness to work shifts, as needed

Ability to learn

Courteous with strong customer service orientation

Dependable with proficient attention to detail

Good listening and responding skills

Must be flexible with the ability to adapt to changes quickly and think conceptually

Possess insight into self and others

Solid problem solving skills

Some technical knowledge

Must be willing to take the initiative

Strong organizational skills with the ability to juggle multiple tasks