Benefits:
Competitive salary
Flexible schedule
Training & development
A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. It's shipping season at PostNet of LWR and we are looking to hire another Part-time team member. Must love to be busy and help customers. Hours include some Saturdays. M-F 11-6 or 10-6 as needed. Must live in the area and be ready to start soon. This is a retail shipping, printing, and business services center.
Candidates will need a resume, and to complete an assessment
Retail Customer Service Representative - Daily Tasks:
Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
Assists customers with their product and service needs in person, through email, and by phone
Processes customer sales through the point-of-sale system
Up-sells cross-sells and actively participates in marketing and promotional initiatives
Opens and closes the center, cash register, and other center systems
Assists management in maintaining, ordering, and stocking inventory
Maintains the center consistent with established standards
Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
Sorts and deposits mail in private mailboxes
Captures, completes tasks, and organizes Virtual Mail
Retail Customer Service Representative - Role Requirements:
Must be able to stand behind a sales counter for extended periods of time
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by email, by phone, and in person
May be required to operate a motor vehicle
Must perform all duties in a safe and efficient manner
The Ideal Retail Customer Service Representative Candidate Will Have:
Previous customer service or sales experience in a retail environment
Exceptional customer service skills
Ability to translate customer requirements into final products or services
Assist in handling customer complaints and problems in a professional manner
Multitasking – must have the ability to simultaneously process multiple tasks
Effective verbal and written communication skills
Strong attention to detail
Outstanding time management and organizational skills
A high school diploma or equivalent required
A valid driver’s license required
Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
Ability to work flexible hours
Notary Public certification may be required
Retail Customer Service Representative - Benefit and Perks
Competitive Compensation
Flexible Scheduling
Hard work, collaboration, humanity, fun, and laughter
Career path development
Company Overview
Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.
PostNet has nearly 700 locations across North America, Central America, South America, and Africa.
At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.
Apply today!
*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.