DEFINITION:

Graciously greets guests upon arrival and ascertains if they require any assistance. Focuses on customer service by actively selling merchandise. Maintains knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

MINIMUM QUALIFICATIONS:

Must possess excellent customer service skills including pleasant and friendly demeanor.

Must be able to communicate and understand the primary language(s) of the work location, and understand the primary language(s) of the guests who typically visit the work location.

Must be able to perform simple mathematical calculations.

Must be able to work flexible hours; Monday through Sunday for no more than a 25 week seasonal period.

ESSENTIAL FUNCTIONS OF POSITION:

Graciously greets guests upon their arrival and determines if any assistance is needed. Answers questions regarding the store and its merchandise.

Actively sells merchandise by recommending, selecting, and helping to locate or obtain merchandise based on customer needs and desires.

Must be knowledgeable about current sales and promotions, policies regarding payment and exchanges, and security practices. Must also be knowledgeable about Fudpucker's history, menu offerings, specials, promotions, entertainment schedules, and other matters about which guests may inquire upon.

May be required to operate register, count money, make change and process credit card payments.

Communicates with management regarding customer observations and/or criticisms about Fudpucker's products and services. Works well with management and is accepting of their guidance.

Takes initiative by always working to maximize productivity, able to multi-task, and keep a positive, upbeat demeanor while working the floor.

Watches for and recognizes security risks and thefts and knows how to prevent or handle these situations.

Ensures that all guests are thanked for their business and distributes customer comment cards.

Maintains the retail store in a clean, safe, and organized manner throughout and after each shift.

Complies with all Fudpucker's policies and procedures as per the Employee Handbook.

May assist others and perform other appropriate duties and routines as requested by the Retail Merchandise manager and/or other management personnel.

PHYSICAL REQUIREMENTS OF POSITION:

Must be able to communicate clearly with guests and other employees.

Must be able to stand for long periods of time.

Must have the ability to lift boxes frequently weighing up to 30 pounds and carry them up and down stairs.

Position Information