Job Description

Hourly Rate Range : $17.38 USD Gross per hour

Under supervision of the Retail Supervisor and Retail Manager, greet and assist guest in product selection in a courteous manner.

• Responsible for cash register.

• Perform money transactions accurately.

• Use proper phone etiquette. Assist the guests in all phases of the operation.

• Assume responsibility of operation when Supervisor and Manager are not present.

• At all times ensuring hotel’s standards of service are met.

• Be able to assist guests by maintaining complete knowledge of scheduled daily activities and in-house groups, daily house count, hotel extension numbers, radios carried by hotel personnel, hours of operation of each outlet, features and services provided by the resort.

• All customers will be greeted and given a warm farewell.

• Complete knowledge of all products available in Grand Gifts, The Preserve and Cent Anni.

• Up sell or suggest additional products or items to guest, which will impact outlet revenue.

• Complete knowledge of operation and maintenance of all equipment, which includes Point of Sale System, Inventory Control System and Resort Software.

• Ability to perform job functions with attention to detail and accuracy.

• Ability to prioritize and follow through with assigned tasks.

• Maintain a clean, neat and organized work area.

• Operate as a team player giving respect to coworkers as well as supervisor and manager.

• Maintain and contribute to a positive work environment.

• Deliver service in a consistent, personalized and gracious manner.

• Follow and support the service commitment and core values.

• Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods. This is to provide a safe working environment according to OSHA regulations that would protect both the employee and coworkers.

• Must have ability to work with others to create attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision.

Qualifications

• Retail experience preferred.

• Computer training.

• Ability to use Point of Sale System.

• Must be eligible to work in the U.S.

Physical Demands:

• Stands during entire shift.

• Reaches, bends and stoops frequently.

• Restocks displays with merchandise.

• Verbally communicates with guests and phone.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Fairmont Grand Del Mar is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS