Retail Sales / Customer Service Representative

Wireless Zone - Verizon Authorized Retailer

Retail Sales / Customer Service Representative

Forest Lake, MN
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Company parties

    Competitive salary

    Dental insurance

    Employee discounts

    Health insurance

    Opportunity for advancement

    Paid time off

    Training & development

    Vision insurance

    Wireless Sales Consultant

    Wireless Zone®, A Verizon Wireless Premium Retailer is the nation's largest wireless retail franchise with over 400 stores and growing.

    We are looking for a high-energy, reliable individual with outstanding customer service skills to sell Verizon Wireless cellular service.

    If you're outgoing with amazing energy. You love to talk about cool technology. Well, we have the job for you. As a Wireless Sales Representative, you'll get to know our communication technology inside and out. And you'll be the one everyone else looks to when it comes to what's next in wireless and wired technology solutions. It's good to be the expert.

    We offer

    Company subsidized Health, Dental, and Vision coverage

    Competitive pay

    Company match 401K

    Paid Vacation, Sick Pay, and Holiday Pay

    On-going training on the latest technology

    A growing company with lots of opportunity for growth

    Job Description

    Sells all products and services offered by the Company. Handle all administrative aspects of the sale including: accepting customer payments and filing the completed orders. Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provides efficient, courteous customer service and assistance in all aspects of product offerings and services. Make and receive phone calls to customers that have purchased from the Company along with following up on their purchases and satisfaction.

    Job Requirements

    Using competitive spirit to meet and exceed assigned sales goals

    Staying up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, etc.

    Understanding customers' needs and helping them discover how our products meet those needs

    Multi-tasking in a fast paced team environment

    Working a variety of hours including weekends, evenings and holidays involving occasional overtime

    Educating and engaging customers through product demonstrations

    Interacting with customers and providing prompt and courteous customer service to all customers in person, via phone or written note

    Position may be commissioned

    Desired Qualifications:

    0-2 years retail/customer facing/sales experience preferred.

    High School Diploma

    Wireless Zone

    Our Company

    In 1988 Wireless Zone opened it's first store in Wethersfield, CT. From the moment it opened, it was a model that begged to be replicated. Today we've grown to become the largest Wireless Franchise in the US. We have over 400 stores, in 28 states throughout the northeast, mid-Atlantic, south and mid-west. In addition to our franchise stores we have a growing number of corporately owned and operated locations. We sell all the latest cellular/wireless phones, GPS navigation, wireless accessories, Verizon FIOS High Speed Fiber Optic Network, Wireless Data Devices and pre-paid cellular services.

    Our Culture

    We take pride in being a first name only company and we realize that employees are the key to our continued success. Today our employees are committed to the same standards of outstanding customer service that helped to found the company. We are dedicated to being the nation's top wireless retailer by providing the best customer experience.

    Our Community

    The Wireless Zone® franchise is passionate about community involvement and positively impacting the lives of others. The Wireless Zone Foundation for Giving® was established in 2003 and offers grants to charitable organizations from donations by Wireless Zone® franchisees, employees and friends. The grants are given to support programs and organizations dedicated to improving the communities in which we operate and live.

    Join our team today!