Benefits:

Competitive salary

Flexible schedule

Training & development

A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Assist with shipping and packaging packages. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. Open Monday - Saturday, must work some Saturdays.

The Ideal Retail Shipping & Customer Service Representative Candidate Will Have:

Previous customer service or sales experience in a retail environment

Exceptional attention to detail

Ability to translate customer requirements into final products or services

Assist in handling customer complaints and problems in a professional manner

Multitasking – must have the ability to simultaneously process multiple tasks

Effective verbal and written communication skills

Strong attention to detail

Outstanding time management and organizational skills

A high school diploma or equivalent is required

Valid driver’s license required

Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software

Ability to work flexible hours

Some supervisory skills preferred

Notary Public certification may be required

Retail Shipping & Customer Service Representative - Daily Tasks:

Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner

Assists customers with their product and service needs in person, through email, and by phone

Processes customer sales through the point-of-sale system

Upsells, cross-sells, and actively participates in marketing and promotional initiatives

Opens and closes the center, cash register, and other center systems

Assists management in maintaining, ordering, and stocking inventory

Maintains the center consistent with established standards

Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff

Sorts and deposits mail in private mailboxes

Captures, completes tasks, and organizes Virtual Mail

Retail Shipping & Customer Service Representative - Role Requirements:

Must be able to stand behind a sales counter for extended periods

Must be able to lift at least 50 pounds

Must be able to communicate clearly with customers by email, by phone, and in person

Must perform all duties in a safe and efficient manner

Company Overview

Learn more about us at www/postnet.com/FL171

Apply today!

*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.