Job Description
Opportunity knocks at the Lakeshore Learning Store. Are you ready?
You don’t need a background in education, but a desire to learn is essential! As one of our store managers, you get to develop a first-class team, implement plans to maximize store sales, and provide our customers with an unforgettable retail experience—all in a fast-paced, fast-changing environment that demands operational expertise. Sound challenging? It is. But with success comes reward.
Providing great customer service isn’t just a goal—it’s the essence of who we are.
Our energetic and friendly approach to exceeding each customer’s expectations is a hallmark of over 50 Lakeshore Learning Stores nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit.
Lakeshore Learning Store managers have a knack for leading by example.
In fact, this is the glue that holds our successful retail team together. No job is too small to tackle…and no team success is too small to celebrate.
** Responsibilities
Building Talent**
• Recruit and develop an engaged, sales-driven team
• Provide your team with consistent coaching and growth opportunities
Building Service Standards
• Surpass expectations regarding customer service
• Seek and communicate customer feedback in regard to school and home use of products
• Build a unique and lasting relationship with customers
Building Revenue & Operational Excellence
• Maximize sales and manage controllable expenses
• Maintain visual presentation of merchandise and signage
• Maintain company expectations regarding retail policies and procedures
Qualifications
Essential Skills & Attributes
• Passion for providing excellent customer service
• Positive and proactive approach to management and working as a team
• Excellent communication and training skills
• Exceptional time management and organizational skills
• Ability to demonstrate company standards and reinforce them with the entire team
• Strong desire to recognize and reward achievements—big and small
• Capacity to give regular and clear feedback to team
• Ability to provide and receive constructive criticism
• Capacity to multitask in order to meet simultaneous demands
Requirements
• 3–5 years retail management experience
• Ability to work a flexible schedule, including nights and weekends
• Knowledge of retail POS systems
Additional Information
Benefits Package - Your investment in us deserves a benefits package to match!
• Competitive salary
• Comprehensive medical/dental plan
• 401(k) retirement plan
• Generous employee discount
• Quarterly bonus program
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit, and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose. INDRLL1