Retail Store Manager

Scenthound Corporate Scenters

Retail Store Manager

West Palm Beach, FL +5 locations
Full Time
Paid
  • Responsibilities

    Company Overview:

    Scenthound is the first membership-based franchise providing affordable and accessible wellness-focused dog care. Dogs need consistent care to keep all their parts healthy, from their Skin and Coat to their Ears, Nails, and Teeth (yes, that spells SCENT). At Scenthound, we’re committed to providing every dog with the care necessary to help maintain their health and keep them clean and happy.

    Founded in 2015 and Franchising since 2019, our revolutionary concept, technology-driven strategy, and proven model are fueling rapid nationwide growth. On pace to have over 130 locations by the end of 2024, Scenthound is establishing itself as the preeminent solution for routine and preventive dog care.

    Who We Are: Scenthound is NOT an ordinary grooming shop. We believe dogs require routine care in order to stay clean, comfortable, and healthy. With a focus on health and not just haircuts, Scenthound is pioneering change in an outdated industry. Our innovative, wellness-focused, membership-based business model is the basis for our successful operations in Palm Beach County.

    Job Description:

    We are looking for a Retail Store Manager to oversee a growing grooming center. General Manager responsibilities include formulating overall strategy, managing people, and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring our profits are on the rise. Ultimately, you’ll help our company grow and thrive. Our General Managers should be comfortable and enjoy working with dogs.

    Retail Store Manager Responsibilities:

    Oversee day-to-day operations

    Manage employee and center appointment schedule

    Drive sales growth

    Maintain budgets and optimize expenses

    Set policies and processes

    Ensure employees work productively and develop professionally

    Oversee recruitment, hiring and training of new employees

    Evaluate and improve operations and financial performance

    Direct the employee assessment process

    Prepare regular reports for upper management

    Ensure staff follows health and safety regulations

    Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

    Advocate for all dogs in our care and in our community

    Incorporate the value of Scenthound’s brand, Mission and Core Values

    Drive membership sales through health and wellness education

    Administer training program to ensure all staff are knowledgable

    Lead and support the Scenter Management Team to reach and exceed our key performance goals

    Be a culture-driven leader and inspire your team to seek growth

    Attend events and foster positive community-relations

    Ensure safety of staff, customers, and dogs at all times

    Responsible for manager and employee development through leadership, training, and performance reviews

    Perform other tasks and duties as assigned by leadership team

    Retail Store Manager Skills & Qualifications:

    Proven experience as a General Manager or similar executive role

    Experience in planning and budgeting

    Knowledge of business process and functions (finance, HR, procurement, operations etc.)

    Strong analytical ability

    Outstanding organizational and leadership skills

    Problem-solving aptitude

    Retail experience is a plus

    Ability to work an assortment of days, including weekends when needed

    Ability to manage with integrity, honesty, and knowledge that promotes the mission of Scenthound

    Strong leadership skills with ability to coach & mentor team members in a culture-first environment

    Excellent communication skills (verbal & written), including the ability to communicate complex ideas in simple terms

    Proficient computer and CRM skills (Microsoft Office, Internet, E-mail)

    Retail Store Manager Benefits:

    Health insurance with generous company contribution

    Dental insurance

    Vision insurance

    Paid time off

    Company Paid Life and AD&D Insurance

    401k plan

    Free grooming services for your dog

    Energetic, fun, loving work environment

    Unlimited growth potential with an expanding business

    $50,000 to $65,000 per year

    Performance-based bonuses

  • Locations
    West Palm Beach, FL • Boynton Beach, FL • Boca Raton, FL • Lake Worth, FL • Jupiter, FL • Wellington, FL