Boulevard Brewing Company is recognized as a leader in the high-end beer segment. Boulevard Brewing Company is proud to be part of the Duvel Moortgat family of breweries which also includes Duvel USA and Brewery Ommegang. As the fourth largest craft brewery by volume in the United States, our beers and cocktails are built by our people, who are bound together by a devotion to our products and customers.

SUMMARY

Retail Team Members are a crucial component of the guest experience at Tours & Rec, and important ambassadors for the brewery at large. This team must uphold the highest standards of customer service, provide an inviting atmosphere, and actively sell merchandise; all while keeping up with daily tasks involved in the operation of our shop. The ultimate goal of this role is to leave a lasting positive impression of Boulevard on our guests, knowing the happiest customers leave with a bag or beverage in hand.

DUTIES & RESPONSIBILITIES

Engage with customers – welcome them, find sizes, talk about merchandise & vendor partnerships, and recommend beers

Be an advocate of Boulevard Brewing Co.; knowledgeable on our beer, events and promotions, merchandise vendors, campus activities and community

Uphold the highest of standards for our Gift Shop appearance – the floor should be filled in, signed, easy to shop & compellingly merchandised at all time

Follow all standard operating procedures, including opening and closing checklists, in a detailed and thorough manner

Answer Gift Shop phone and provide great customer service – whether in person, over the phone or via email and web services

Identify customer issues and take the necessary steps to correct them. Notify management, and confidently reach out for an assist when needed

Run the register, money handling & multi-tasking

Follow SMART guidelines for responsibly selling alcohol

Regular inventory counting and rotation of beer

Complete any additional tasks as assigned by the daily supervisor such as extra cleaning projects, web order fulfillment, tagging merchandise, etc

Relay customer feedback and provide input to Management for improving consumer experience and merchandise selection

KNOWLEDGE, EXPERIENCE AND ABILITIES REQUIRED

A genuine love for customer service and folding tees

Talent for engaging with guests about merchandise and beverages

Positive attitude and excellent communication skills

Able to solve problems & diffuse customer complaints

The ability to work in a fast-paced environment is strongly valued in this role

A love for Kansas City and an interest in fashion & merchandise

Will be required to obtain liquor license & SMART training

Weekends & Nights (Especially Sunday) work required

Embrace the Duvel Moortgat values: Passion, Quality, Sustainability, & Integrity

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PHYSICAL REQUIREMENTS

Requires continuous standing and walking

May involve occasional lifting and carrying

Must be able to communicate effectively (verbal and written)

Requires good vision and hearing

Required to regularly reach overhead, squat and bend

Carrying and lifting 15 - 50lbs