Benefits:
Bonus based on performance
Employee discounts
Training & development
Our brand purpose is to Elevate the Lives of the People we Touch. At Massage Heights, we believe in the healing power of touch. We believe the work of massage therapists and estheticians truly does change the world one fantastic body at a time. Welcoming newly licensed and seasoned therapists!
Benefits/Perks
Professional and Safe Environment
Flexible Schedules
Steady Book of Business
Beautiful Treatment Rooms
Massage Heights Family Fund
Paid Training
Digital Work Environment
Employee Discounts
Competitive pay with tips, commission, and bonus opportunities!
Schedule / Expected Work Hours:
Must be able to work varied hours to include weekends, evenings, holidays, etc.
Job Summary Massage Heights is seeking a Spa Director who reports directly to the franchise owner and manages the daily operations of the location. The essential duties and responsibilities of the Spa Director are to lead the team in member acquisition, ensure exceptional guest service, and build team member culture. This position is responsible for achieving Retreat goals, and employees, and maintaining operational standards according to Massage Heights policies, procedures, and protocols.
Responsibilities
Recruit, hire, train, develop and retain employees
Accountable for driving revenue and profitability through inventory management and consistency through services
Directly supervise and be accountable for all aspects of retreat operations
Create and manage team member schedules for optimal retreat performance
Adhere and align the team and Retreat to our brand values and standards
Achieve Retreat goals regarding membership sales and retention
Supporting and training the brand’s mission, core values, and standards
Participate in all corporate initiatives including monthly calls, training, and other cultural programs
Set individual team member goals and Retreat goals; create plans and convert plans into action to meet and exceed goals
Plan, prepare, and execute events to promote Massage Heights in your area.
Conduct the necessary marketing activities to drive leads
Develop partnerships with local businesses in your area
Qualifications
Minimum 2 years of membership-based service or retail management experience
Experience managing hourly wage employees
Self-starter strong with growth mindset, leadership, organization, communication, and interpersonal skills
Working knowledge of labor and employment laws
Experience in conflict resolution and training, coaching sales team to meet and exceed membership and sales targets
Able to build and sustain a positive employee culture
Analyze sales data and member feedback to continually improve the membership experience
Assist in developing and executing marketing strategies to increase memberships and sales for our massage services.
Lead membership drives, promotions, and marketing campaigns to attract new clients
Regularly report on sales performance, set goals, membership growth, and key metrics to team members
Build and maintain strong relationships with members to enhance customer satisfaction and retention
Financial and P&L experience
Company Overview Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.
Company Values
Loyal
Authentic
Passionate
Diligent
Take the Next Step - Elevate Your Career
Join our team and become part of our family of Professional Massage Therapists.