Position Summary: The Revenue Cycle Trainer is responsible for designing, developing, and delivering training programs related to healthcare revenue cycle functions, including coding, denials and any other function needed. This role ensures that staff members are equipped with the necessary knowledge and skills to optimize revenue cycle processes, maintain compliance, and improve overall efficiency using adult learning principles and engagement.

Key Responsibilities:

1. Training Program Development: * Design and implement comprehensive training programs for revenue cycle staff, incorporating adult learning principles. * Develop training materials, including manuals, e-learning modules, and job aids. * Utilize blended learning approaches, including Virtual training, and hands-on learning experiences.
2. Training Delivery: * Conduct onboarding and ongoing training sessions for new and existing staff. * Facilitate interactive workshops and one-on-one coaching sessions. * Coordinate cross-training opportunities to enhance team flexibility and efficiency.
3. Performance Monitoring & Support: * Assess trainee comprehension through evaluations, assessments, and knowledge checks. * Provide feedback and support to enhance employee performance. * Identify areas for process improvement and training enhancements based on staff performance and revenue cycle metrics. * Monitor Quality errors to enhance training content and examples.
4. Compliance & Best Practices: * Ensure training programs align with healthcare regulations, payer policies, client, and organizational policies. * Stay current with industry trends, and reimbursement changes.
5. Collaboration & Stakeholder Engagement: * Work closely with revenue cycle leadership, implement training initiatives, and ensure content meets the operational business needs. * Serve as a resource for staff regarding revenue cycle processes, system navigation, and troubleshooting. * Collaborate with department heads to identify training needs and develop targeted interventions.

Qualifications:

• Education: Bachelor’s degree in healthcare administration, Business, Education, or a related field (or equivalent experience).
• Experience:
  • 3+ years of experience in healthcare revenue cycle operations (e.g., denial management, billing, coding, collections).
  • Prior experience in training, education, or staff development preferred.
• Skills:
  • Strong understanding of revenue cycle workflows, payer regulations, and reimbursement methodologies.
  • Knowledge of Epic preferred.
  • Excellent communication, presentation, and instructional design skills.
  • Ability to adapt training methods to different learning styles and competency levels.
  • Proficiency in Microsoft Office Suite and e-learning platforms.
  • Initiative-taker to complete tasks related to business needs.
  • Independent business decision making skills.

Preferred Certifications:

• Certified Revenue Cycle Representative (CRCR)
• Training or education-related certification (e.g., CPTD, APTD)

Work Environment:

• Ability to work efficiently in a remote environment.