Job Description

About the team

At Canva, we’re empowering the world to design, and as we scale our Enterprise and B2B offerings, the Revenue Operations team plays a crucial role in ensuring that every dollar flows smoothly.

We’re building a world-class quote-to-cash (QTC) experience—one that’s frictionless, scalable, and customer-focused. As the Revenue Operations Senior Manager, you’ll be at the heart of this mission, owning key AR processes, ensuring accurate billing and payments, and collaborating with teams to drive efficiency and automation. You won’t just be processing transactions—you’ll be shaping how Canva grows its revenue operations to support millions of users worldwide.

What you'll do

• Support the sales team, DealDesk, shared services group, and customers for Offline (Enterprise) Revenue, ensuring a best-in-class quote-to-cash process, all while providing an excellent customer experience.
• Manage month-end close related activities for Accounts Receivable with a focus on internal controls.
• Process customer payments, refunds, credit memos, and chargebacks.
• Support internal ticketing requests, ensuring timely and accurate resolution of sales team and other business partner inquiries.
• Provide, clear and effective responses to customer questions, requests, and/or concerns.
• Support new system design and implementation by providing requirements, completing testing, and resolving issues with the help of Engineering and Financial Systems teams.
• Compile and analyze quote to cash data, producing regular reports, metrics and insights for management and relevant stakeholders.
• Act as point person for projects and intake, facilitating requests and coordinating requirements for business partners and internal stakeholders.

Qualifications

• 3–5 years of experience in Revenue Operations, Business Operations, or GTM Strategy

• Proficiency in Salesforce, including reporting, dashboard creation, and process optimization

• Strong analytical skills with experience in Excel/Sheets, SQL, and data visualization tools (Tableau, Looker, etc.)

• Familiarity with tools in the GTM stack (e.g., Gong, Salesloft, Marketo)

• Excellent communication and project management skills

• FP&A or finance background – a plus

• Ability to thrive in ambiguity and work cross-functionally across global teams

Additional Information

You'll be joining the Sales & AM guild, a dynamic team dedicated to optimizing the sales process and maximizing revenue. We focus on strategic planning, efficient operations, and leveraging data to drive growth. Our mission is to support the sales team by providing the tools, insights, and strategies needed to succeed in a competitive market.

The approximate base compensation is $85,000 - $100,000. In addition to base pay you will receive company RSUs as part of the compensation package.

The final offer may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications.

You can read more about our comprehensive benefits package here