Requirements

• 1 year experience with reverse logistics. __ __
• Comfortable around a computer. __ __
• Familiar with spreadsheets and google docs (Optional) __ __
• Experience with communicating took such as teams (Optional) __ __

*Receiving, Inbounds, and Returns Associate Duties __ __

Reverse Logistics (Returns Processing) __ __

• Receive and process small parcel returns. __ __
• Look up return details in the Order Management System (OMS). __ __
• Inspect returned items and determine their condition: __ __
  • New – Can be restocked as sellable inventory. __ __
  • Open/Used – Requires further assessment for resale, refurbishment, or disposal. __ __
• Store returned inventory in the appropriate locations based on condition. __ __
• Document return issues: __ __
  • Write detailed notes describing damage or defects. __ __
  • Take pictures and upload them to the OMS for record-keeping. __ __

Receiving Shipments (Inbound Processing) __ __

• Locate and verify incoming shipments within the Warehouse Management System (WMS). __ __
• Report the received quantities and compare them with expected shipments. __ __
• Identify and report any discrepancies or issues, such as: __ __
  • Damages caused by carriers – Must be documented and reported immediately. __ __
  • Shortages or overages – Ensure accurate inventory tracking. __ __
• Apply billable services to inbound shipments when required, including: __ __
  • Receiving fees per carton __ __
  • Shrink wrapping per pallet __ __
  • Inspection and quality control __ __
  • Image capture for documentation