JOB DESCRIPTION SUMMARY
The Intake & Staffing Coordinator is responsible for managing all aspects of the patient intake and staffing process.
INTAKE RESPONSIBILITIES
Coordinates home care services for clients by assisting with the establishment of the plan of care in coordination with the physician and insurance case managers.
Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements.
Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
Establishes and maintains positive working relationships with current and potential referral sources.
Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
Gathers, collates, and reports referral statistics including key customer referral trends.
Provides leadership in strategic planning including identifying opportunities for additional or improved services to meet customer needs.
Maintains comprehensive working knowledge of Revival Homecare Agency contractual relationships and ensures that patients are admitted according to contract provisions.
Maintains comprehensive working knowledge of community resources and assists referral sources in community
STAFFING RESPONSIBILITIES
Ability to work independently and in a team environment.
Demonstrate effective interpersonal skills.
Ability to organize and prioritize daily work.
Overseeing the schedules of Clients and Caregivers.
Demonstrate excellent oral and written communication skills.
Maintain confidential information and follow HIPPAA guidelines.
Handles all correspondence and word processing for the home health organization.
Answers telephone inquiries and channels them appropriately.
Complete courtesy follow-up calls to patients regarding quality of service, concerns, questions, etc. on a weekly basis.
Other duties as assigned by the Executive Director/Administrator and other agency Directors.
Review and complete unassigned visits from workbasket daily.
Tracking patient recertification and discharge list weekly.
Notify PCP for all unreachable patients.
Follow –up on all pending/hold patients for change in status.
POSITION QUALIFICATIONS
Has a Licensed Practical Nurse (LPN) License for at least one year (Preferred but not required)
High school graduate or equivalent.
Two years data entry experience. Previous billing and computer experience, preferably in home health or similar operation
Previous health care related billing experience .
SKILLS REQUIRED
Ability to type 50 words per minute
Word processing skills
Personal computer skills
Business machine knowledge