Job Description

Position

Field Services Support Representative I

Job Description

POSITION PROFILE

This position is designed as an entry level technician position to service and repair a variety of company products. Provides installation, preventative maintenance, connectivity/networking adjacencies and routine service on small printer, low end segment devices at customer locations usually within a specific geographic area.

JOB DUTIES AND RESPONSIBILITIES

• Achieves expected productivity levels associated with assigned workload and level of experience.
• Takes responsibility for territory, inventory and customer relationships and escalates appropriate issues in a timely manner.
• Demonstrates good technical and customer relation skills.
• Invoices for services outside of contractual obligations.

DEMONSTRATES TECHNICAL EXPERTISE

• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.
• Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices including scanning and @remote type technologies.
• Performs effective troubleshooting and repairs or replaces equipment components as necessary.
• Demonstrates required digital competencies associated with assigned products and level assignment.
• Completes technical training on new technologies as assigned.

Additional/Alternate Work Locations (if applicable)

RicohUSA Benefits

Click Here to view RicohUSA Benefits

Location

Columbus, Ohio

Job Description Continued

SUPPORTS TERRITORY

• Effectively executes all required territory management and call handling procedures.
• Works closely with sales partners to maximize leads and upgrade opportunities.
• Maintains and manages parts inventories with a high degree of accuracy.
• Assist with calls in support of other calls on vacation/training.
• Completes all required administrative tasks in an accurate and timely manner.
• Complies with all company policies.

CUSTOMER SERVICE

• Interacts with external customers for the purpose of determining service needs ensuring overall high level of customer satisfaction.
• Exhibits professional appearance and professional demeanor at all times.
• Maintains productive, professional relationship with all company personnel, contributing to the overall success of the team.
• Responsible for maintaining a "car stock" inventory.
• Performs other duties as assigned.

QUALIFICATIONS (EDUCATION, EXPERIENCE, AND CERTIFICATIONS)

Typically Required:

• Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.
• Requires a valid state driver's license and minimum level of auto insurance coverage per company policy as position entails extensive use of personal car while on company business.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.