Job Description

We are looking for CUSTOMER SERVICE REPRESENTATIVES in LAS VEGAS, NV area! This is 100% REMOTE SETUP and a CONTRACT OF 12-MONTHS. If you have at least 6 months of customer service experience in a fast-paced call center setting, with the capacity and capability to work-from-home in Pacific Hours, APPLY NOW!

OPEN FOR REMOTE WORK FOR PACIFIC AND MOUNTAIN TIME ONLY CONTRACT DURATION: 1 YEAR, with potential to extend PAY RATE: $15.00/hour on W2 TRAINING START DATE: NOV. 28, 2022

TRAINING HOURS: 2 weeks, Monday through Friday, 7 AM to 3:30 PM PST, 100% Mandatory Attendance

HOURS OF OPERATION AFTER TRAINING: Monday through Friday 7 AM to 7 PM PST, open availability required. Full time 40 hours a week and 8 hour days.

WORK FROM HOME REQUIREMENTS:

• Quite space to conduct business, free of distractions.
• Broadband/Cable/Fiber internet connection with the ability to hard wire connect through an ethernet cord. Speeds of 25 mbps or faster for downloads and 5 mbps or faster for uploads are required.
• Safeco provides all equipment needed, the only things not provided are a desk and a chair.
• Workstation in home should have the space needed for two 24 inch monitors and a desktop computer.
• Attendance required 100% through training.

EQUIPMENT DISTRIBUTION:

• Equipment will be shipped.

SUMMARY: Under moderate supervision, provides excellent customer service with timely and accurate information and service to policyholders, lenders and agents for products and programs. May independently solve problems of limited scope and complexity. Performs in a fast-paced, high-production, high-volume environment that focuses heavily on customer service. Work is driven primarily by inbound calls and communications.

JOB RESPONSIBILITIES:

Help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast paced call center environment. This is done by identifying and providing services and solutions by processing payments, updating customer information, updating billing information, verifying coverage for third parties, resolving Right Track inquiries, utilizing available tools to identify and transfer cross sell opportunities to Licensed Sales Center and assisting on Safeco.com.

• Provides first call resolution for aligned work and routes customers to the appropriate party to resolve inquiries not conducted by team.
• Support agent/customer relationships; maintain each agency's brand.
• Maintain accurate data in appropriate systems to reflect account activity. Tracks and captures information and data per department guidelines.
• Adhere to standard operating procedures and consistently utilizes resources provided.
• Stay updated and properly executes upon newsflashes, new workflows and processes.
• Uphold our customer care standards by achieving individual goals on average handle time, after call work, quality, adherence, leads generation, and reliability.
• Billing experience preferred.

Company Description

RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you! RightStone is a multi-divisional staffing company that has provided a People Focused, Client Driven, and Market Aware foundation to the ever-growing hiring ecosystem since 1996. As a member of the CSSI Family of Companies we provide focused Centers of Excellence both in Technical Staffing and National Recruitment Services. RightStone is the right choice. If you are looking for your next work home or to staff your department – WE ARE ON IT! RightStone’s Excellence Centered approach to contract, contract to hire, and direct hire services across the CONUS is backed by industry leading processes. Processes that steer Candidate Engagement and Client Serving to Success. Candidate Engagement Center of Excellence: Powered by skilled recruiters and human resources professionals, RightStone engages candidates and employees at multiple levels. Bringing the benefits of our strategic partnerships along with best in class support to our people means one thing – Our people are the critical aspect of our business! Client Servicing and Delivery Center of Excellence: RightStone’s account professionals and operations teams bring measurable value to our client’s hiring needs. Through controllable workflows, focused and scalable delivery models, and adaptable labor desk coordination we bring a transactional dialog that truly speaks to our clients. Our dedicated focus to our clients brings our most valuable asset to them – Our people!