Are you a fitness enthusiast and extremely passionate about fitness and health?

Are you the most energetic and excited person in any room?

Do you often get told you talk a lot?

If you answered “YES”, to all of these questions, then we invite you to please read on!

Position Overview

The Member Experience Ambassador (MEA) role is critical to our company’s success! We are in search of an outgoing, most-fun-person-in-the-room MEA to help create a memorable experience for our members, guests, and fellow colleagues. While the primary role is to effectively educate our members on the health club features, group classes, personal training, and our culture/community, the MEA is the face of the club!

We are currently looking to hire team members with open availability and flexibility; must be able to work Saturdays. (Club is closed on Sundays). Ideally, we would like someone to close the gym on weekdays/rotate Saturdays and then someone to work opening shifts during early mornings. However, this is TBD.

If you’re not someone who can roll with the punches, shift his/her mindset often and be comfortable with ongoing change, then this company likely will not be a good fit. However, if you are excited about embracing the changing nature of the fitness industry, then we could be your next home. We also require you arrive at each shift (5-10 mins early) at the club with a HUGE smile on your face, a ton of energy to exude, and a positive attitude!

A POSSIBLE DAY IN THE LIFE OF AN MEA (the Tasks)

Provide members with world-class ‘education’ and member experience in the areas of services, culture, and community by speaking authentically about services through your own experiences.

Check voicemail each day and send email to team member (s) who have received voicemails.

Communicate clearly about promotions, special events, group fitness classes, new equipment, personal training, and more.

Answer phones with proper greeting and conversate clearly, specifically and accurately.

Direct calls to a manager first and if one of the managers is not available to speak, direct members to our company email address.

Demonstrate the culture held within the company, including; attitude of fun, respect, support, empowerment, encouragement, passion, interaction with other staff, and in-club discussion of lifestyle (i.e. yoga, fitness, health and fun).

Complete assigned opening and/or closing tasks by following detailed checklists.

Assist in preparing the club throughout the day including but not limited to; cleaning floors, re-racking weights, cleaning retail area, ensuring front desk is without clutter, tidying up the workout floor, checking on locker rooms, and more.

Ensure inventory replenishment in work areas whether protein beverages, protein bars, bottled water, etc.

Utilize membership software/Point of Sale cash system accurately, process payments.

Provide tours of the facility present pricing information as needed, and sign up members when asked by a manager.

Unpack boxes for inventory as required. Boxes can weigh 10 - 30 lbs.

Under the direction of any manager, perform/complete additional projects, duties, and assignments as required and/or by request,

Stay up to date with the fitness industry and its trends.

***This list is not exhaustive and is subject to change at any time.

Qualifications and Skills

MEA MUST HAVES (the Knowledge, Skills and Qualifications)

Passion, knowledge and involvement in fitness, and/or other related fitness, health or sports activities required.

EXCITEMENT for working out and utilizing our club.

Must be able to explain group classes and programs to members.

Upbeat, optimistic, passionate, friendly and authentic. (We say hello and goodbye to every guest!)

Excellent team player and ability to work independently. Outside-of-the-box thinker.

Responsible and dependable. We are nice but have high expectations.

Proactive and solution-oriented.

Excellent communication skills – verbal and written.

Google Drive experience and Gmail skills including calendar management.

Extraordinary guest interaction, organizational and time management skills.

Ability and willingness to accept and provide feedback.

Completion of grade 12 education; in college or college degree preferred.

CPR/AED certification (or commitment in writing to completing this within 30 days of start date).

MEA NICE-to-HAVES (the Bonus Points)

1-3 years of sales experience in a retail or fitness environment.

Currently or formerly holding/held a position within a fitness or health club in Chicago (front desk operations a HUGE plus).

Familiarity with ABC Fitness Solutions or related membership software.

Familiarity with customer relationship management software (CRM).

Excitement for growing within a small company.

Desire and passion for selling/sales.

Company Benefits

Flexible scheduling!

NEW monthly employee bonus plan, if eligible. (That's $15.00 per hour + a potential monthly bonus!)

Access to simple IRA plan - River North Gym will match 100% of your pre-tax contribution to your IRA account up to 3% of your annual compensation.

Access to 6 health insurance plans offered by Blue Cross Blue Shield IL (via Health Insurance Marketplace) where an employee will enjoy benefits on a pre-tax basis.

Complimentary gym membership.

Discount - 10% off all retail items in the club.

Discount - 30% off personal training and boxing training services.