Care Coordinators serve as patient advocates and allow access to life-changing care for members of the community. Care Coordinators work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team. Gain career experience to develop and progress with a nationally recognized behavioral health leader.

Key responsibilities for this position will include (but are not limited to):

• Navigate in-person and phone inquiries for services by describing levels of care, screening for services, and providing program recommendation
• Explain insurance coverage to patients throughout admission process and answer related financial questions
• Assist in coordination of admissions with patients and/or their representative to include admissions information, directions, and information about the program they will be entering
• Educate patients and/or their representatives during the admissions process and related intake forms

Schedule: Full-time role, 8am-4:30pm M-F. This is a remote position.

Requirements:

• Bachelor’s degree preferred. High School Diploma required. Two (2) years of customer service and relevant experience required, preferably in a healthcare setting
• Familiarity with managed care and reimbursement system process. Previous hospital utilization review experience is preferred
• Knowledge of medical/psychiatric/chemical dependency diagnosis, treatment process, and Joint Commission medical record standards
• Formal Crisis Prevention Institute (CPI) training is required within sixty (60) days of the date of hire. Annual re-certification is required
• Experience with computers and demonstrated proficiency with software platforms and EMRs
• Must pass pre-employment background and drug screen
• Must be fully vaccinated for COVID unless approved for a medical or religious exemption

Preferred Job Skill Knowledge:

• Hospitality and customer service experience
• Experience and proficiency with various technology outlets, including computer, software programs and sophisticated phone system

Schedule:

• Department is staffed 24 hours / 7 days a week
• Shift: Monday - Friday 1st shift hours
• Shift differential for nights, overnights, weekends and holidays

Benefits:

• Comprehensive benefits package (medical, dental, vision, etc.) for positions of 30 hours or more per week.
• Childcare reimbursement offered for positions of 20 hours or more per week.
• Gainshare bonus based on company goals.
• 401k with matching contribution that is fully vested from day 1.
• Loan relief, tuition reimbursement and scholarship opportunities.

ABOUT ROGERS BEHAVIORAL HEALTH

Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care. Rogers offers evidence-based treatment for children, teens, and adults with OCD and anxiety, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. Backed by more than a century of experience, Rogers is leading the way on measurement-based care and use of clinical outcomes. Rogers provides residential care and has three inpatient facilities located in southeastern Wisconsin. Rogers also offers outpatient services in a growing network of communities across the U.S.

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The System also includes Rogers Behavioral Health Foundation , which supports patient care, programs, and research; and Rogers InHealth , an initiative that works to eliminate the stigma of mental health challenges.

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For more information, visit rogersbh.org .

EOE/MFDV

Equal Employment Opportunity and Affirmative Action – Rogers Behavioral Health (rogersbh.org)

Required Skills

Required Experience