Room Attendant

Job Summary: The role of Room Attendant is responsible for cleaning and servicing guest rooms in order to provide an exceptional experience for guests. This position ensures that all rooms are inviting and clean to the highest standards. The Room Attendant is also expected to ensure all defects are reported promptly and appropriately.

Job Responsibilities:

Responsible for a combination of Check-out and Stay-Over cleaning services daily

Remove and replace linens

Prepare and make beds

Clean and tidy bathrooms

Remove trash and disposable clutter

Sweep and mop floors

Vacuum floors

Dust furniture

Collect and turn-in any items left by guests according to company procedures

Ensure the security and privacy of guest rooms

Perform rotation cleaning duties as required

Stock amenities and fresh towels

Turn on all lights

Clean and disinfect all surfaces

Ensure room meets the company standards

Complete “Deep Cleans” when and as directed

Assist with any other reasonable request

All other duties as performed

Education and Experience:

Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs

Ability to read, write, speak, and communicate in basic English preferred

Previous housekeeping experience preferred but not required

Previous hospitality experience preferred

Knowledge, Skills, & Abilities:

Detail oriented and thorough

Ability to remain discreet and respect the privacy of guests

Ability to perform consistent work to the highest of standards

Ability to interact with guests in a pleasant friendly way

Ability to identify and resolve issues related to position independently

Ability to follow instruction

Professional attitude is required

Ability to work independently

Excellent time management skills

Ability to work as a team

Ability to follow proper safety measures when using hazardous chemicals

Basic knowledge of proper cleaning operations

Basic knowledge of proper sanitation operations

Physical Demands:

Frequent standing, kneeling, walking, bending, stooping, pushing, and pulling

Must be able to lift 20lbs

Working Conditions:

Indoor

Exposure to hazardous chemicals (with PPE)

Possible exposure to bodily waste

Possible exposure to a somewhat noisy environment

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. Pro Hospitality Group reserves the right to amend and change responsibilities to meet business and organizational needs.