Benefits/Perks

Competitive Compensation

Career Advancement

Rewarding work

Job Summary

Roots Mental Wellness provides comprehensive, patient-centered behavioral health care to adults and adolescents We are seeking a Medical Front Office Receptionist to join our team. In this role, you will schedule patient appointments, collect patient information, process patient insurance and admissions, and be responsible for the general organization and scheduling of patient appointments and records. The ideal candidate is highly organized with excellent attention to detail, and do well with multi-tasking in a fast-paced environment.

Responsibilities

Greeting patients and making them feel comfortable and welcome at the practice

Scheduling patient appointments for behavioral health services, including psychiatry, TMS therapy and Ketamine

Answering phones and responding to patient inquiries regarding services via phone and email

Collecting patient information and pre-appointment documentation from patient

Conducting insurance verification and review benefits with patients, including patient responsibility

Conducting pre-authorizations for services with insurance carriers

Maintaining updated medical records, including all patient demographics, appointments, follow-ups and payment

Working with the billing team to fulfill any requests and requirements for billing and payments

Requesting prescriptions and refills with pharmacies when necessary

Relaying messages to providers in a timely manner, faxing, and other office tasks

Other administrative and clerical duties as assigned

Qualifications

Previous experience as a Medical Receptionist, Office Manager or Front/Back Office Assistant

Knowledge of medical terminology and administrative processes

Understanding of insurance verification of benefits (VOB) and explanation of benefits (EOB)

Firm grasp of Electronic Health Records systems, information management programs, Google Calendar, Microsoft Office, and other computer programs

Excellent organizational skills and attention to detail

Strong interpersonal and verbal communication skills

A medical receptionist is a crucial member of a behavioral health practice. This role requires a unique blend of administrative skills and empathy, as the receptionist is often the first point of contact for individuals seeking help with their psychological well-being. In this position, the medical receptionist plays a vital role in creating a safe and supportive environment for patients and their families.

As a medical receptionist in a behavioral health practice, your primary responsibilities will include greeting and checking in patients, scheduling appointments, managing phone calls, processing paperwork, and maintaining patient records. These tasks ensure the smooth operation of the practice and allow clinicians to focus on providing quality care.

Beyond the administrative duties, a medical receptionist in a behavioral health practice must possess a deep understanding of the sensitive nature of mental health issues. Patients may feel vulnerable and anxious when seeking help, and it is the receptionist's responsibility to approach each interaction with empathy and compassion. This includes providing emotional support, actively listening, and demonstrating the utmost respect for patient confidentiality.

If you are seeking an administrative position where you can make a difference in the lives of people seeking behavioral health support, this could be the role for you.