Job Description

TITLE: INSTRUCTIONAL DESIGNER - SOFTWARE/ IT EXPERIENCE REQUIRED

TYPE OF ROLE: Full time, in office

LOCATION: Charlotte, NC

DESCRIPTION

The Instructional Designer is responsible for enhancing the competencies and skills of Relationship Management teammates, teams, and customers by designing, conducting and evaluating training programs that will boost workplace performance. The Instructional Designer will be an experienced professional with exposure to adult learning best practices, content creation, and delivery of virtual and in-person training. The Instructional Designer is responsible for executing the learning strategy while at the same time contributing to the overall goals of the department. The Instructional Designer will report to the Manager of Learning and Development.

JOB RESPONSIBILITIES

• The Instructional Designer is responsible for facilitating and organizing instructor-led content for high impact training for both new hires and existing team members.

• Fosters and builds collaborative relationships with internal partners to develop content, technology solutions or measurement strategies.

• Comfortable facilitating training to small and medium groups in an engaging and effective way (in person and virtual)

• Able to explain adult learning theory and key principles related to instructional design

• Conducts a needs assessment and identifies the data to be collected as part of analysis

• Able to describe the nature of a learning or performance problem to non-learning professionals

• Partners in the design of instructor-led learning training content from existing business documentation and direct updates from business partners

• Designs, develops, and maintains instructional interventions including facilitator guides, participant guides, virtual content, eLearning courses and performance support materials for learning programs

• Modify design process through collaboration with Senior or Manager, based on project needs

• Design and implement formative and summative measurement strategies

REQUIRED EXPERIENCE, QUALIFICATIONS, AND SKILLS

• Minimum 3 years of Instructional Design and Instructor-Led training experience

• Minimum 5 years of professional work experience

• Expert computer skills (MS Word, Excel, PowerPoint, Outlook, Canva, Articulate suite)

PREFERRED EXPERIENCE, QUALIFICATIONS, AND SKILLS

• Bachelor's degree and minimum 3 years of prior relevant experience

• Bachelor’s degree in Instructional Design, Communication, Organizational Development, Human Resources or closely related field (Master’s degree a plus)

• Experience developing eLearning content (Articulate Storyline, Articulate Rise)

• Experience using a Learning Management System (LMS)

• Experience with virtual classroom training platforms (Webex, Adobe Connect, etc.)

• Proficient in eLearning, video editing, audio editing, MS, emerging technologies