Benefits:

Bonus based on performance

Competitive salary

Paid time off

Training & development

Scheduler Job Description Employee must live within 30 miles of Savannah Ga.

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned from time to time as necessitated by the business demands. · Be able to master our scheduling software quickly and efficiently.

· Schedule caregiver team for hours of service on new clients and open hours/shifts on existing cases. Provide consistency in caregiver scheduling with clients.

· Maintain computer schedules and ensure timely data entry for clients and caregivers.

· Contact clients, family members and caregivers regarding day-to-day scheduling changes.

· Enter and maintain client and caregiver information into the database.

· Monitor telephony logs on a daily basis, making appropriate corrections to the system to facilitate accurate processing of payroll and billing.

· Regularly update the owner about open shifts after making an exhaustive effort to staff the shifts.

· Generate timely reports on caregiver supply and demand for direct supervisor.

· Communicate and reinforce Visiting Angels’ policies and procedures.

· Communicate and refer appropriate matters to the Owner for direction.

· Perform general office duties, including but not limited to, word processing, filing, reception and telephone services.

· Participate in 90-day, annual evaluations and performance improvement plans for the caregiver team.

· Maintain positive relationships with clients and their families, prospective clients, caregivers, prospective employees, fellow team members and referral sources.

· Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families.

· Demonstrate dependability and reliability.

· Maintain professionalism; provide support and encouragement to the caregiver team.

· Manage on-call evenings and weekends, as directed. Keep on-call materials current with client information, instructions and directions, the current roster of care and list of active direct care staff. Prepare and maintain the on-call log, client and employee records. Manage calls in accordance with the company policies.

· Maintain regular, predictable attendance at the office.

· Perform caregiver introduction to new clients as well as unannounced supervisory visits.

· Perform other functions as deemed appropriate by the management team.

REQUIRED JOB KNOWLEDGE AND SKILLS:

· High school diploma and two years of experience in an office setting, preferably in private duty homecare.

· Proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other healthcare industry-related software.

· Ability to listen and communicate clearly, fluently and diplomatically – both orally and in writing.

· Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.

· Present a well-groomed professional image representative of the business.

· Ability to plan, organize, prioritize, delegate and accurately complete work activities within specific deadlines while managing interruptions.

· Work independently and proactively with a minimum amount of direction and/or supervision.

· Ability to generate goodwill for the Agency with staff, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.

Ability to lawfully work in the U.S.