GUEST EXPERIENCE COORDINATOR DESCRIPTION

Reports to: Food and Beverage Manager | FLSA Status: Non-Exempt, Full-Time, Part-Time

POSITION OVERVIEW

A Guest Experience Coordinators are conscientious, friendly and responsible for welcoming guests, managing online and telephone reservations, verifying guests' payment methods during check-in as well as being the front line for representing Inukshuk Shores as whole, cooking the concessions, food prep and clean up. Guest Experience Coordinators have a pleasant and professional disposition with guests and other resort team members.

To be successful as a Guest Experience Coordinator, you should provide guests with general information about Inukshuk Shores, the Resort and surrounding area, and stay up to date on attractions that may be of interest to guests.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Admissions
  • Ensures guests are tended to in a prompt, efficient and personalized manner.
  • Checking guests in and out.
  • Performs sales transactions in a timely fashion.
  • Usage of Point of Sale system, while practicing proper cash handling procedures and ensuring the accuracy of funds.
  • Processing transactions for the sales of experience tickets, checking guests in, equipment rentals, and other offerings.

Concessions

• Processing food and beverage sales using Point of Sale system.

• Preparing food following safe food handling procedures; includes cooking, serving and cleanup.

• Operating, preparing and cleaning of all concession related equipment.

• Maintains organized and clean work area.

• Complying with all local, state and federal food safety laws.

• Ensure required alcohol certification and training are current where applicable.

• Reports to department manager when supplies need to be ordered.

• Stocks and inventories products.

• Understands menu offerings, presentation and pricing.

• Responds to customer questions regarding the general information of resort.

• Communicates guest concerns or comments immediately to the Resort General Manager, Assistant Resort Manager, Director of Food & Beverage or Manager on Duty (MOD).

• Reviews schedule for changes, calendar of events and facility activities on a daily basis.

• Assists with processing concessions purchases with Toast point of sales (POS) system

• Accountable for all transactions.

• Incorporates safe work practices in job performance.

• Performs other duties as required.

REQUIREMENTS

• Must be aged 15 or older.
• Strong written and verbal communication skills.
• Well-presented and professional appearance.
• Competency with Microsoft Office.
• Ability to learn on the job.
• Excellent customer service skills.
• Must have flexible hours.
• Available to work on weekends and holidays.
• Regular and reliable attendance.
• Must be energetic, self-motivated, and have a positive attitude.
• Must be able to work in a fast-paced environment.
• Must be able to lift at least 50 lbs.
• Must be able to work indoors and outdoors in all types of conditions (Hot, Cold, Humid, Rainy etc.).
• Must be able to read, write, communicate, and follow safety instructions and procedures.

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is continually required to:

· Stand for long periods of time

· Walk; sit; use hands to finger, handle or feel; reach with hands and arm

· Frequently required to balance; stoop, kneel or crouch

· Occasionally lift and/or move up to 50 pounds.

Alpen Bluffs Outdoor Resort is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Alpen Bluffs Outdoor Resort will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The above information on this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to add to or modify the duties and/or responsibilities at any time.