WSST Job T **itle: ****** Information Technology Administrator
F LSA Sta t us: Non-Exempt
C l assificatio n: Full-Time
Superviso r : Deputy Director
State Compariso n Title: System Administrator
State Grade : B20
Performs highly complex (senior-level) computers systems support work. IT lead position provides information technology support to Workforce Solutions for South Texas (WSST) contractor and board staff. Work involves overseeing the daily activities and coordinating the upkeep, configuration, and reliable operation of systems. Works directly with computer hardware and software, including installation, maintenance, and data recovery. Installs and upgrades computer components and system software. Manage agency servers, resolve problems with computer systems, evaluate and optimize a system for effective performance and provide routine automation. Work involves overseeing WSST information technology systems and network, or mainframe environment. May supervise the work of others.
Serves as first line of defense in cybersecurity. Installation hardware and software, and participate in research and development to continuously improve and keep up with the IT business needs. Actively resolve problems and issues with computer and server systems to limit work disruptions.
Responsible to proactively prevent breaches of all sizes (cybersecurity), understand when they occur, and take immediate steps to remediate them. In this role, the Information Technology Administrator will help keep cybercrime at bay, using expertise and analytics to monitor our data at all points of contact, ferret out malware and ransomware events, and recommend solutions for any vulnerabilities.
Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.
• Maintain documentation of security guidelines, procedures, standards, and controls.
• Maintain knowledge of current cybercrime tactics.
• May monitor the interface of systems, subsystems, and software applications.
• Manage desktop and mobile equipment.
• Prepares briefings, reports and evaluations on systems efficiency and utilization.
• Ability to lift heavy equipment up to 50 pounds
• Ability to travel between office locations and to support customers
• Performs related work as assigned.
Experience in computer systems administration and support work. Graduation from an accredited four-year college or university with major coursework in computer science, management information systems, or a related field is generally preferred. Cybersecurity experience/training or education. Knowledge of incident response processes preferred. Education and experience may be substituted for one another.
Knowledge of the practices, principles, and techniques of computer operations; of information systems; of computer software and hardware; of information security policies and procedures; of local and wide area networks; and of the management information systems.
Knowledge of systems administration, of computer hardware and software configuration and troubleshooting, of operating systems and applications, of computer programming and architecture of scripting languages, and of basic Internet security administration.
Skill in the use and support of computers, in the use of applicable programs and systems, and in troubleshooting information systems.
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience in NIST cybersecurity framework preferred.
Ability to recognize, analyze, and resolve complex technical issues; to learn and use network management, administration, and other systems administration tools, and to communicate effectively.
Ability to operate information technology systems, to troubleshoot equipment, to communicate effectively, and to supervise the work of others.
May require registration, certification, or licensure in a specialty area. Valid driver's license and proof of liability insurance.
Computer, keyboards, printers, fax machines, modem, telephone, calculator, copying machine.