The BSR will be responsible and held accountable in exceeding the goals communicated to them by the Center Manager. The BSR will work in a professional and respectful manner with all partners and stakeholder who they serve and seek support.
Project Execution
2. Collaboration and Communication
3. Risk Management
4. Adherence to Project Plan
5. Continuous Improvement
6. Support Resource and Cost Management
7. Accountability and Responsibility
DUTIES AND RESPONSIBILITIES:
Serves as the liaison between employers and the SERCO-operated Workforce Centers and adheres to the SERCO mission.
Promotes the services of Workforce Solutions to local employers in need of hiring qualified employees.
Exceeds goals set by SERCO and the Business Services Unit.
Maintain assigned employer accounts and develop new accounts.
Introduce our services and special products to establish and new clients.
Be able to develop presentation to new and existing customers, answer customers concerns about our products, services and the availability.
Process and document all correspondence and paperwork related to accounts, using automated systems.
Prepare and distribute promotional plans, literature, and media kits, using computer software.
Identifies and prepares reports to supervisor on labor market analysis.
Consults with area Chambers of Commerce, institutions of higher education, and regional employers regarding economic and employment trends in the Coastal Bend.
Responsible for the coordination, development, recruitment, account maintenance, and outreach activities to prospective employers in the Coastal Bend.
Works with employers by providing intensive help in developing customized labor market information.
Conducts outreach presentations to employers, Chambers of Commerce and economic development agencies in the Coastal Bend.
Reviews labor market databases to inform employers of trends, salary information and availability of the current workforce.
Works with businesses in the region as a priority to offer center services and gauge the employer's needs.
Uses personal computer to input information and maintain employer reporting information and various automated reporting systems to track progress.
Ability to organize and manage multiple priorities.
Must be able to use problem analysis and problem resolution at both a strategic and functional levels.
Performs other work related duties as assigned.
Must be able to travel within service area and outside the area for staff development or training.
DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:
EDUCATION AND EXPERIENCE:
A Bachelor’s Degree in Business, Marketing, Business Management, Public Administration, Economics Communication; Social Science, or related field preferred, from a recognized four (4) year university preferred.
Experience with interviewing employers to assess and to record information regarding training needs, education needs, employment needs, and labor market trends to fully explore career development opportunities for customers.
Experience in customer job placement and job retention.
SPECIAL REQUIREMENTS:
Physical demands and work environment:
The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.