Job Description

The Server Assistant is responsible for providing excellent service to both the internal and external customer. They are also responsible for cleaning of dining areas, tables and server areas; setting tables with dishes, napkins, silverware, glassware and condiments. Responsible areas 19 Steak & Seafood.

The Server Assistant:

• Always exhibits a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members.
• Responsible for learning and being familiar with all of Boyd Gaming, Inc.’s room outlets, server assistant functions, and for being able to answer general questions regarding the property.
• Guest interaction is a must. Explain product, ask questions and build positive relationships with the guests.
• Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.
• Inform guests of restaurant specials, feature items and personal favorites, and also become familiar with the menu
• Ensure dining and serving areas are set up and maintained according to standard.
• Responsible for ensuring all front of house is free of dirty dishes.
• Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and other employees.
• Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Collect and report tips at the end of the assigned shift.
• Clears, cleans, stocks and sets up dining room tables and server stations to restaurant standards.
• Transport dirty dishes to dishwashing area.
• Carry trays of food to tables.
• Assist kitchen personnel with the unloading and cleaning of bus tubs and carts.
• Discretely clear individual settings from guest tables as each course is completed.
• Provide additional settings, utensils and condiments as needed or requested.
• Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.
• Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.
• Observe and adhere to Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.
• Consistent attendance at company/restaurant training programs as they are scheduled.
• Complete opening, closing and other side duties as assigned by the supervisors.
• Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.
• Physically able to stand for an 8 hour shift, lift up to 50 lbs, and balance trays of dishes/glasses.
• Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
• Perform all duties as assigned by management.

Qualifications

• Demonstrated ability to communicate effectively in English.
• Demonstrated ability to work in a high volume restaurant.
• Must be at least 18 years of age.

These skills and abilities are typically acquired through at least 2-months on-the-job training or experience directly related to the accountabilities specified.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.