Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Primary Roles and Responsibilities

Monitor job file status and job file audit status

Maintain job file WIPs

Monitor and ensure client requirements are followed

Review and validate initial field documentation

Create preliminary estimate

Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process

Maintain internal and external communications

Complete and review job file documentation for final upload and the audit process

Perform job close-out

Necessary Experience and Skill Set

· A minimum two years of business experience

· Working knowledge of current business software technologies

· Superb customer service, administrative and verbal and written communication skills

· Experience in the commercial cleaning and restoration or insurance industry is desired

· Experience in writing estimates and the job file process

Formal Education/Training

· High school diploma/GED

· Associates/bachelor’s degree preferred

Physical and Work Environment Requirements

2+ year(s) of administrative or office-related experience and business experience

Experience in the commercial cleaning and restoration or insurance/service industry is desired

Experience with writing estimates, job file processes, and quality assurance, a plus

Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

Ability to remain calm and professional during tense or stressful situations

Excellent organizational skills and strong attention to detail

Very self-motivated and goal-oriented

Capability to work in a fast-paced, team-oriented office environment

Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)

Ability to learn new software, including Xactimate and proprietary software

Minimum of HSD/GED, Associates/bachelor’s degree preferred

Ability to successfully complete a background check subject to applicable law

Normal Working Hours, Additional Working Hours and Travel Requirements

This is a full-time position working 7:00 a.m.–4:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.