SERVPRO Job File Coordinator/Admin

SERVPRO of Southwest Portland

SERVPRO Job File Coordinator/Admin

Portland, OR
Full Time
Paid
  • Responsibilities

    Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.

    Primary Roles and Responsibilities

    Monitor job file status and job file audit status

    Maintain job file WIPs

    Monitor and ensure client requirements are followed

    Review and validate initial field documentation

    Create preliminary estimate

    Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process

    Maintain internal and external communications

    Complete and review job file documentation for final upload and the audit process

    Perform job close-out

    Necessary Experience and Skill Set

    · A minimum two years of business experience

    · Working knowledge of current business software technologies

    · Superb customer service, administrative and verbal and written communication skills

    · Experience in the commercial cleaning and restoration or insurance industry is desired

    · Experience in writing estimates and the job file process

    Formal Education/Training

    · High school diploma/GED

    · Associates/bachelor’s degree preferred

    Physical and Work Environment Requirements

    2+ year(s) of administrative or office-related experience and business experience

    Experience in the commercial cleaning and restoration or insurance/service industry is desired

    Experience with writing estimates, job file processes, and quality assurance, a plus

    Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

    Ability to remain calm and professional during tense or stressful situations

    Excellent organizational skills and strong attention to detail

    Very self-motivated and goal-oriented

    Capability to work in a fast-paced, team-oriented office environment

    Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)

    Ability to learn new software, including Xactimate and proprietary software

    Minimum of HSD/GED, Associates/bachelor’s degree preferred

    Ability to successfully complete a background check subject to applicable law

    Normal Working Hours, Additional Working Hours and Travel Requirements

    This is a full-time position working 7:00 a.m.–4:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs

    All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.