Do you love helping people through difficult situations?

Then don’t miss your chance to join our Franchise as a new General Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Our general manager is responsible to keep productivity and efficiency at a high levels. Keep all measured key performance indicators in line with top performance

Job Description:

Ensure annual divisional initiatives that align with company initiatives are completed. Ensure a quality team of properly trained employees produce jobs completed according to SERVPRO® Franchise procedures and processes. Supervise, monitor, and communicate with management staff to stay updated on jobs, documentation, budgeting, and any customer issues.

Responsibilities:

Create and complete annual business plan and goals

Conduct Managers’ meetings

Develop annual company budget, including projected revenue, projected expenses, and desired profit margin

Oversee and assist with training and development of staff, as necessary

Monitor and manage Marketing, Production, and Office Divisions to meet (or exceed) revenue, expense, and profit goals and objectives

Ensure clear two-way communication with owner, managers, team members, property owners, and clients

Perform sales and marketing activities. Meeting with clients and networking activities

Inspect workmanship at job sites

Review estimates/bids using Xactimate software

Qualifications:

High school diploma/GED, college degree preferred

IICRC certifications—WRT and ASD, Master designation a plus

Effective written and oral communication

5+ years management experience in the Fire and Water Restoration industry

Intermediate computer skills

Excellent leadership and communication skills

Knowledgeable at estimating, job costing, and quality control

Working knowledge of Microsoft Outlook, Excel, Word, and Xactimate estimating software

Experience working with property owners and clients

Ability to travel locally and out of state when necessary

Ability to successfully complete a background check subject to applicable law

Physical and Work Environment Requirements:

Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance

Exposure to chemicals

Walking and standing for long periods of time, driving, sitting, climbing,

Ability to climb ladders and work at ceiling heights

Ability to work in tight spaces (e.g., crawls spaces under buildings)

Repetitive pushing/pulling/lifting/carrying objects

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.