Do you love helping people through difficult situations and possess the talents to build a strong team?

If you have leadership skills and industry experience, you may be the perfect fit to join Team SERVPRO. We are looking for team players who are honest, have a good work ethic, and have experience mitigating fire disasters in homes and businesses and have the desire to asssit in growing a vital division within our organization.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description:

Directly oversee and produce fire mitigation and contents services as assigned, following SERVPRO® production guidelines. Services performed in homes and businesses. In addition to overseeing production, the Fire Restoration Sales & Production Manager will run overflow sales leads and convert those to sold jobs and assit in moving them into production the prodcution phase. This division currently oversees demolition and removal of home contents, pack out contents in homes, and use restorative cleaning techniques to restore items that have been damaged from fire, water, or other substances. Communicate with all production staff to make sure all customer needs are met.

Responsibilities:

Treating clients with empathy, demonstrating customer service skills that make happy clients.

Being a team player and leading by example. Sharing in the work, learning, fun, and cleaning!

Superior customer service skills that "create happy customers", ensure repeat business through our referral program.

Multi-tasking, demonstrating ability and willingness to coordinate activities for your assigned jobs and crews.

Preparing for daily jobs and assist crews by setting expectations, scope of work, assisting office with scheduling, and other production management tasks as needed.

Typical work schedule is Monday through Friday 8-5p but the needs of the business could mean an occasional evening or weekend to meet the needs of our customers.

Ensuring clear two-way communication with crew chiefs, other technicians (especially regarding customer needs and concerns), and the office

Understanding and following safety guidelines on the job site, in the office, and while traveling

Qualifications:

Desired skill is 3-5 years experience in restoration

Experience in the customer service industry

Having a contagious smile and positive spirit

Being detail oriented

A desire for a career, this is not just a "job"

Ability to take photos and type into electronic devices

Valid Driver's License

Excellent communication skills

Experience in cleaning preferred

High school diploma/GED required with college degree preferred

Ability to successfully complete a background check subject to applicable law

Bilingual is a plus but not required

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.