Benefits:
401(k)
401(k) matching
Company parties
Competitive salary
Dental insurance
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
The Job File Coordinator will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment!
Primary Responsibilities
Monitor job file status to ensure accuracy in all project file documentation daily.
Communicate daily with Production crews to ensure all required documentation is captured on site at the point of task.
Create/review estimates based on scope and photos from the Production crew.
Maintain an accurate Work in Progress board for all active leads/projects.
Monitor and ensure all client requirements are followed.
Maintain internal and external communications with all stakeholders.
Review timestamps and other data points to reflect accurate reporting/KPMs.
Complete and review job file documentation for final upload and the audit process
Perform internal audits of all projects to ensure the estimate captures all work performed.
Perform all job close-out activities, including coordination with the accounting team to ensure proper invoicing.
Assist other departments, as needed
Education and Experience Requirements
2+ year(s) of administrative or office-related experience
Experience with writing estimates, job file processes, and quality assurance is a plus
Experience in the service industry environment is a plus
Outstanding written and verbal communication skills
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented
Ability to multi-task
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
Ability to learn new software, including Xactimate and proprietary software
Minimum of HSD/GED preferred
Normal Working Hours, Additional Working Hours, and Travel Requirements
This is a full-time position, working hours varying between 8:00 a.m. and 5:00 p.m., Monday–Friday. This position may require longer hours and potential for travel depending upon business needs.
Benefits
Competitive compensation
Health insurance
Dental insurance
Vision insurance
401(k) with company match
Paid time off
Employee Assistance Program (EAP)
Opportunities for professional development and progression
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.