Benefits:

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

The Job File Coordinator will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment!

Primary Responsibilities

Monitor job file status to ensure accuracy in all project file documentation daily.

Communicate daily with Production crews to ensure all required documentation is captured on site at the point of task.

Create/review estimates based on scope and photos from the Production crew.

Maintain an accurate Work in Progress board for all active leads/projects.

Monitor and ensure all client requirements are followed.

Maintain internal and external communications with all stakeholders.

Review timestamps and other data points to reflect accurate reporting/KPMs.

Complete and review job file documentation for final upload and the audit process

Perform internal audits of all projects to ensure the estimate captures all work performed.

Perform all job close-out activities, including coordination with the accounting team to ensure proper invoicing.

Assist other departments, as needed

Education and Experience Requirements

2+ year(s) of administrative or office-related experience

Experience with writing estimates, job file processes, and quality assurance is a plus

Experience in the service industry environment is a plus

Outstanding written and verbal communication skills

Excellent organizational skills and strong attention to detail

Very self-motivated and goal-oriented

Ability to multi-task

Capability to work in a fast-paced, team-oriented office environment

Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

Ability to learn new software, including Xactimate and proprietary software

Minimum of HSD/GED preferred

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working hours varying between 8:00 a.m. and 5:00 p.m., Monday–Friday. This position may require longer hours and potential for travel depending upon business needs.

Benefits

Competitive compensation

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Employee Assistance Program (EAP)

Opportunities for professional development and progression

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.