SERVPRO of Palo Alto Restoration Project Manager
Do you love helping people through difficult situations? Then, don’t miss your chance to join our franchise as a new restoration project manager. As a new restoration project manager at SERVPRO of (__), you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.
The restoration project manager oversees all aspects of assigned restoration projects and assigned production crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence. As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications.
In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!”
Primary Responsibilities
Manage the customer and client experience and overall customer satisfaction tracked with online reviews
Provide priority response to potential customers
Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
Negotiate customer and/or client approval of project scope and estimate
Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
Review job site documentation to support the services provided and ensure proper client requirements and billing process
Maintain written communication with customers, teammates, vendors and insurance representatives
Manage production expenses including equipment, vehicles and other material assets
Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times
Participate in recruiting, hiring and training production teammates
Position Requirements
Effective written and oral communication with intermediate math and computer skills
Experience in cleaning/restoration preferred
High school diploma/GED
IICRC certifications preferred, Xactimate® experience a PLUS!
Valid drivers license required
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to sit/stand/walk for prolonged periods of time
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning products/chemicals
Ability to travel locally and out of state when necessary
Ability to successfully complete a background check subject to applicable law
Pay Rate
Competitive salary based on experience.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.
Each SERVPRO® Franchise is Independently Owned and Operated. Revised 10/20
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.