Restoration Project Manager

SERVPRO of South Durham

Restoration Project Manager

Durham, NC
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k) matching

    Bonus based on performance

    Company car

    Competitive salary

    Dental insurance

    Free uniforms

    Health insurance

    Paid time off

    Training & development

    Vision insurance

    As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. The project manager functions in a hybrid role, overseeing all aspects of assigned restoration projects and assigned production crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. The project manager prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. This front-line management position leads their team to operational excellence.

    As a valued SERVPRO® employee, you will receive a competitive pay rate, with opportunity to learn and grow.

    Restoration Project Manager Job Benefits:

    • Competitive Pay based on experience

    • Opportunity to Grow

    • Additional Performance Bonus Pay | Commission

    • Paid Medical and Dental Benefits

    • Paid Vacation

    • Paid Holidays

    • Paid Personal Time

    • Paid Volunteer Time

    • Paid Sick Leave

    • Retirement Plan

    • Company tool use

    • Branded company vehicle for use as needed on company business

    • Company tools provided including: laptop, phone, I-pad, etc.

    Key Responsibilities

    Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software

    Negotiate customer and/or client approval of project scope and estimate

    Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors

    Review job site documentation to support the services provided and ensure proper client requirements and billing process

    Maintain written communication with customers, teammates, vendors, and insurance representatives

    Manage production expenses including equipment, vehicles, and other material assets

    Manage the customer and client experience and overall customer satisfaction tracked with online reviews

    Provide priority response to potential customers

    Position Requirements

    Valid driver’s license

    At least 1 year of management and/or supervisory experience

    At least 3 years of industry experience

    IICRC certification a MUST

    Effective written and oral communication

    Proficient use of Xactimate™ estimating software preferred

    Able and willing to undergo a background check in accordance with local law

    Skills/Physical Demands/Competencies

    Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance

    Exposure to chemicals

    Walking and/or standing throughout the day.

    Frequent driving and sitting. Occasionally climbing ladders.

    The employee is occasionally exposed to extreme conditions such as heat.

    The noise level in the work environment and jobsites can be loud.

    Ability to climb ladders and work at ceiling heights

    Ability to work in tight spaces (e.g., crawls spaces under buildings)

    Repetitive pushing/pulling/lifting/carrying objects

    Working Hours, Additional Working Hours, and Travel Requirements:

    • This is a full-time position, 40 hours per week.

    • This position frequently requires working on-call, and weekend work.

    • Travel is required and is primarily local. (Vehicle provided)

    Each SERVPRO® Franchise is Independently Owned and Operated.

    All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

    All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.