SHIFT LEADER:

Summary

Supervise the cashiers on the shift to ensure quality customer service. Train all new hires in a timely and proficient manner. Maintain cashier skills at all times to efficiently teach and train all cashiers when changes occur to any process, procedure or policy. Operates cash register to itemize and total customers purchases in gas, deli, grocery, beer, liquor, tobacco, lottery, scratch offs, money orders, Cat scale or other retail items by performing the following duties. Make change for all cashiers on shift. Verify all cash drops. Ensure all open/close of shifts are done according to procedure. Maintain inventory control.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

Train and develop all new hires

Collect cash, check, or charge payment from customer, make change for cash transactions

Counts money in cash drawer at beginning and end of work shift to ensure money balances with sales

Verify all cash drops

Make change for cashiers as needed

Ensure open/close of shifts are done in a timely manner according to policy

Records daily transaction amounts from cash register to balance drawer

Bags merchandise, issues receipts, and redeems promotional coupons

Review price sheets to note price accuracy and changes on gas, deli, beer, liquor, or tobacco and all sale items

Records prices and departments in an accurate manner on the register to ensure taxable items and totals are correct

Stock and clean shelves, and mark prices on items

Use the register to swipe all identification to sell tobacco, beer, liquor and lottery tickets to ensure of legal age to purchase

Promote and ensure customer satisfaction on all purchases

Greet all customers as they enter the store

Competencies

To perform the job successfully, an individual should demonstrate the following competencies

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others

Problem Solving- Identifies and resolves problems in a timely manner. Works well in group problem solving situations; uses reason even when dealing with emotional or difficult customers

Customer Service- Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service or assistance; meets commitments

Interpersonal Skills- Focuses on solving conflict, not blaming; maintains confidentiality; Listens to others without interrupting; Keeps emotions under control

Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification: Responds well to questions

Written Communication- Writes clearly and informatively; presents numerical data effectively; Able to read and interpret written information

Teamwork- Balances team and individual responsibilities: Gives and welcomes feedback; Contributes to building a positive team spirit: Puts success of team above own interests; Support everyone’s efforts to succeed.

Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; follows through on commitments

Safety and Security- Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Attendance/Punctuality- Is consistently at work on time; Ensures work responsibility are covered when absent; Contacts management according to attendance policy when a situation arises and won’t be able to meet scheduled shift.

Dependability- Follow instructions, Responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes task on time or notifies appropriate person on an alternate plan

Initiative- Volunteers readily; ask for and offers help when needed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

Ability to read and comprehend the English language for simple instructions, short correspondence, and memos; Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

Ability to use cash register, 10-key calculator, count money

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand during shift. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl

Required Certifications and Licenses

It is the responsibility of the shift leader to maintain at all times a valid State and Parish Certifications and/or Licenses. Must have them with them while on duty and presented to management or official when asked.

Must maintain the following

Alcohol Beverage ordinance Card ( by Parish)

Louisiana Responsible Vendors Permit

Valid State Identification card or driver’s license

Copy of Social Security Card